n
how much of that cost is covered by your insurance
n how much you owe
Review this and all other bill- related documents carefully. If you have questions, contact your doctor or the customer service number listed on the statement.
Self-Pay Patients and Payment Arrangements If you’re planning to pay your bills without help from Medicare or a commercial insurance provider, then you’ll get bills directly from the hospital. Payment arrangements should be made within 15 days from the bill date. Financial assistance is available to qualifying patients through government programs and the Bon Secours Virginia Health System. Referral for debt counseling service is also available.
Communicate with the financial services department
as soon as possible. If you don’t set up a payment plan, or if you stop making payments, then your account may be placed with a collection agency. The hospital wants to work with you, so reach out with any questions or concerns you have.
Manage Your Account Online We are pleased to offer our online billing tool, the Online Account Manager. This new tool lets you access Bon Secours and your account online for faster, more convenient service at any time. Visit us at www.
bonsecours.com.
Go to the Bon Secours website: n
n Go to pay bills. n Click online account manager.
Financial assistance: n
n
Click on the patient and visitor link.
Brochures and applications are available (also in Spanish).
Understanding Coordination of Benefits (COB)
COBs happen when you’re covered under two or more insurance companies. This may occur when a husband and wife are both listed on each other’s insurance policies, or when both parents carry their children on their individual policies.
To prevent duplicate payments, COBs determine the primary payer. You choose who this is when you’re admitted. Insurance companies usually request completed COBs from you before paying a claim, so make sure you address these requests quickly.
Click on the patient and visitor link.
Workers’ compensation We will bill authorized insurance companies for workers’ compensation claims. You are responsible for providing information relating to your workers’ compensation insurance at the time of admission or outpatient registration. You should contact your employer if payment has not been made within 45 days.
Need Help?
If you don’t understand something on your bill, or if you’re having trouble paying your bills, or you want to know if you are eligible for government-supported insurance programs, we can help. Please tell your nurse that you would like to speak to a financial counselor.
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