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FOCUS 27


A conversation… by TIM KELLY, Consumer Markets Senior Adviser F


or consumer goods companies, pricing is critical, but I believe there is enormous room for improvement in the way it is handled. For consumer goods companies, pricing is critical, but I


believe there is enormous room for improvement in the way it is handled. The reason pricing is so important for this sector is because promotions typically account for the biggest expense on profi t and loss (P&L) statements, though it won’t necessarily be clear where to fi nd that expense. It won’t be contained in a neat line under pricing, because it is extremely rare to fi nd a consumer goods business with a pricing manager let alone a whole pricing department.


Limited governance regarding investment in promotions also means that companies can choose where to include this spend. For these reasons, pricing will typically be split up in different buckets or invariably simply buried in the difference between gross and net sales. Scattering the numbers suits many companies because of the general lack of tools capable of measuring this expense. It is notoriously diffi cult to predict the effectiveness of a promotion, manage it and evaluate it afterwards and, typically, it doesn’t deliver the anticipated benefi ts.


Pricing consumer goods is a tricky balancing act that requires companies to maintain brand integrity while fi ghting off the competition. So how can this be achieved?


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PRICING

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