CONTENTS FOCUS 3 / 29
WHAT DOES IT REALLY COST TO SERVE YOUR CUSTOMER?
PLANNING A PUBLIC DEBUT? / 26
Tim Metzgen’s guide for IPO preparation / 22
ONLINE RETAIL: PERSONALISATION SURVEY FEBRUARY 2014 / 17
The results of our survey reveal that retailers as a whole still have some way to go to engage with their consumers
BIG DATA / 09
/ 13
WASTE NOT WASTED / 04
Making your waste work for you
/ 18
THE PRICE ISN’T RIGHT The Retail Response
WORKING CAPITAL: ARE YOU READY FOR THE UPTURN?
Aligning number- crunching with strategy
A NEW DAWN FOR THE HIGH STREET?
Creating a space that is practical for the modern consumer © 2014 KPMG LLP, a UK limited liability partnership, is a subsidiary of KPMG Europe LLP and a member fi rm of the KPMG network of independent member fi rms affi liated with KPMG International Cooperative, a Swiss entity. All rights reserved.
Retailers need to build fl exibility into their working capital management so they can respond decisively if the upturn comes in 2014
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