FOCUS Developments in Public Safety Software
clusion. New forms of NG911 multi- media communications will need to be recorded as well. As PSAPs migrate to NG911, they
will need a specialized IP recording so- lution capable of capturing any traffi c coming through the ESInet, whether it’s SIP-based VoIP, images, video or text messages sent from iPhones or other mobile devices. Migrating to NG911 will not be a
PSAPs are the hub of emergency communications, and with public safety broadband, they will become even more so.
matter of fl ipping a switch. For most PSAPs, transitioning to NG911 will come in incremental steps. So if PSAPs are investing in recording technology today, they should look for a solution that supports their current recording needs and also offers a smooth migra- tion path to NG911. PSAPs should also ensure that what-
ever solution they select enables them to capture, search and retrieve all types of calls, whether they arrive at the PSAP through a circuit-switched network or through IP. One way to address this is through
a software application that sits on top of traditional telephony and IP capture platforms, making it possible to migrate seamlessly from circuit-switched tele- phony to IP recording without a forklift upgrade. Because all recordings can be accessed through the same user inter- face, this also ensures continuity and transparency, reduces training time for system users, and protects the PSAPs’ recording investment through any mi- gration process. Additionally, PSAPs will need to be
As NG911 and public safety broadband come online, PSAPs will become the touchpoint for handling Text-to-911, video, and an increasing number of sensors and data. Telecommunicators will need to be able to process new media formats and make decisions based on those inputs.
via the Internet. With the advent of NG911, voice calls
to 911 will change as well. Emergency calls that once traveled over a circuit- switched telephony network will mi- grate to an IP (Internet protocol)-based emergency services network, arriving at the PSAP as data. This migration will
28 LAW and ORDER I May 2014
require PSAPs to update their 911 tech- nology—and that includes their record- ing capabilities. PSAPs record calls because the re- cordings are a crucial link to recounting who said what to whom and when— from the fi rst chaotic moments of a 911 call to its eventual response and con-
able to link any texts, video and voice recordings that are part of the same incident. That’s where an incident in- formation management system such as NICE Inform comes in. NICE Inform is a software application layer that “strad- dles” different data repositories (such as: voice, video, GIS, CAD screens and other data sources) and consolidates this data into one timeline for investi- gations, evaluations, and debriefi ngs. NICE Inform can also incorporate external third-party data such as sur- veillance video, cell phone video, and police in-car video. When assembled as part of a complete picture, this informa- tion can provide extraordinary insight for investigators.
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