FOCUS Moving PSAP Operations to the Cloud
are moving into this arena and many of them will be out of business within a few years. “The lowest price doesn’t mean the best product.” He said that Intrado has been around since 1979 and did a lot of database work for major car- riers in the past and has a great deal of experience.
Intrado’s technology allows a communications center call taker to use text-to-911.
Cost Effective and Citizen Friendly Durham has listed FAQs on their web- site and their community is techno- logically sophisticated, with two major universities in the area. He does not an- ticipate any problems in their citizens accessing the new capabilities as they become available. Durham’s move to NextGen 911 was
a cost-effective step for them. North Carolina imposed a statewide sur- charge on all telephone service, making funding available and saving Durham $200,000 a year. They are able to pay less and get
much more for their money. As other communities take advantage of the net- work approach in North Carolina, they will be able to fund their systems with the surcharge also. Soukup reported that for Durham, the opportunity was too good to pass up.
Durham Emergency Communications Center uses cloud technology for text-to-911.
hears the answer and is ready to take the call. They can also view the calls in a queue and see how long callers have been waiting. There are no major changes for dispatch when texts are re- ceived because they are already familiar with that format for TDD and TYY calls. Director Soukup reports no major problems at all in moving to the sys-
16 LAW and ORDER I May 2014
tem. He stated, “Intrado was so super responsive to anything we needed, it made all the difference in the world and we had no issues.” He suggested that anyone moving to the new network carefully check out the vendors they might use, checking references and the stability of those vendors. He said that many more vendors
Intrado Led the Way for IP-Based Routing Intrado was the fi rst 911 service pro- vider in the U.S. to construct and de- ploy an IP-based 911 routing solution for public safety, upgrading and re- placing the 1960’s analog long-distance telephone technology with high-per- formance Emergency Services Internet Protocol networking (ESInet). Intrado’s services are available anywhere in the U.S. Intrado has two geographically diverse centers, located to ensure both geographic as well as “climate” diver- sity, and both centers active to prevent any service failures. Intrado’s networks are engineered
to ensure that 100 percent of the traffi c can be handled by each route indepen- dently, so that in the event of a failure on one route, the other can handle the complete load, without interrup- tion. They also offer other safeguards, including a variety of other “public safety-grade” redundancies within the
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