try is on the threshold of a major transformation. NG911 and public safety broadband are two trends leading the way. However, they aren’t the only factors impacting the industry. Here are fi ve critical developments that are shaping the public safety solutions of the future.
T
Trend #1: NG911 (including Text-to-911) The Public Safety Answering Point (PSAP) of the future is starting to take shape. With NextGen 911, emergency calls will no longer be just voice. In- stead, they might include some com- bination of voice, texts, pictures and video. Last year’s FCC announcement of
a voluntary agreement with service providers on Text-to-911 was a major milestone, signaling a shift on how the industry is starting to change the way it thinks about Text-to-911—from ‘early adopter’ to ‘mainstream.’ According to the FCC, today there are a few dozen PSAPs in the U.S. that are Text-to-911 capable. The FCC is also now seeking com-
ments on regulatory proposals that would ensure Americans would be able to send Texts-to-911 regardless of their service provider by the end of 2014, as- suming their 911 center was equipped to receive texts. A number of vendors provide inter-
faces for handling text communications in the PSAP. Most of these interfaces include canned responses, and are able to map the texter’s location on a GIS map. Some also provide the back-end technology that bridges the mobile car- rier and the PSAP, enabling PSAPs to service multiple carriers from a single Text-to-911 interface (rather than hav- ing a separate application for each car- rier).
The take-away: Text-to-911 is here;
and other types of multimedia 911 com- munications are coming. For example, newly developed technology allows the public to send images and video to 911
PSAPs are the hub of emergency communications, and with public safety broadband, they will become even more so.
www.lawandordermag.com 27
he public safety indus-
NICE Inform is a software application layer that “straddles” different data repositories and consolidates this data into one timeline for investigations, evaluations, and debriefi ngs.
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