EFFICIENCY AND LEAN
How Lean Management can help you
get on track for continuous improvement Lance Nicholls, director at Zenith Lean Training, describes how Lean Management can help rail businesses cope with current and future business pressures.
is important to look beyond existing management practices to find a model that enables companies to perform cost effectively and efficiently while maintaining the customer’s needs at the heart of the business.
I
Lean Management is a positive operational and strategic approach to building robust and value-adding processes. It will allow better service to customers and end users, and can significantly improve a business’s competitive edge.
Lean focuses on developing competitive advantage that delivers to the voice of the customer (VOC). It provides effective and efficient service delivery, by generating and shaping error-free and waste-free processes that support delivery to your customers, both internal and external to the organisation.
Originally developed within the automotive industry, the far-reaching benefits of Lean can
be enjoyed throughout every sector and rail is no exception. Lean interventions n today’s competitive environment it
drive organisational success by adding value to existing consumers, clients and service users and winning loyalty and pride. It is about developing resilient service provision, core staff competencies, and attracting and retaining the best people. Lean culture change invests in anticipation of service delivery issues, developing a preventative culture of continuous improvement and implementing best practice.
However, the main barrier to successful
Lean management is the absence of strong leadership – and this is the first thing that needs to be addressed. Management must understand and buy into the Lean principles for it to be successful.
So how can you start on your journey to Lean?
There is no ‘magic bullet’
towards successful Lean implementation because every business is different. However, all companies have a common need to educate and develop their staff at all levels in
adapting to change. The acquisition of advanced facilitator and internal consulting skills, together with
training in advanced Lean methodology competences, is central to driving continuous improvement. It is about getting people to work on perfecting core processes that span the myriad of functions within your organisation.
As specialists in developing sustainable business process improvement, we have designed online and ‘in-house’ Lean
Six
Sigma courses to provide practical applications to
These have been developed to enable you to understand and appreciate the inherent benefits of adopting this approach to you and your organisation.
Lance Nicholls FOR MORE INFORMATION
Our yellow, green and black belt courses take you through the levels of Lean training. T: 0800 9788569 W:
www.zenithleantraining.com
business issues.
rail technology magazine Dec/Jan 14 | 93
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