ICT MSPs
The IT world is changing from a focus on physical infrastructure to virtualised yet very real services. MSPs lead the way by deploying new, converged infrastructures that fully profit from virtualisation and multi-tenancy solutions. They no longer deliver
hardware or software, only services. However, in the enterprise world, IT departments are also looking for ways to make this shift to a services-oriented organisation
to give internal clients insight into their use of IT or to charge departments internally. It also enables companies to offer departments more freedom of choice with regard to their IT investments. They know what they spend and can decide themselves which solutions they want to invest in in order to reach their business goals.
Control
are becoming increasingly complex and compliancy is an important issue for all companies. Tight integration with Active Director also prevents the proliferation of generic admin accounts, used by various system managers. This is a well known practice in IT, but it makes it impossible to track and audit changes. By integrating the management solution with Directory Services system, managers always log in with their own account and as a result can always be tracked and traced.
Charge back
A second important feature of a multi-tenant solution and one that particularly addresses the current needs of many organisations is charge back capabilities. Whereas MSPs need this capability to charge their individual clients, an enterprise can use this feature
The third feature is focused on control. As pointed out earlier, multi- tenancy provides a single platform that can be adapted to suit the specific purpose of individual locations or departments as their own separate solution. This means that the solution must provide a means for a granular set-up, enabling an organisation, for example, to deliver specific views of departments’ IT infrastructure. This does not only enhance the quality of systems management, but will also contribute to the commitment of the IT staff. When they are able to focus on their own dedicated systems, instead of having to go through tens or hundreds of servers to find their own systems, they will definitely make less mistakes and feel like they are more in control.
The IT world is changing from a focus on physical infrastructure to virtualised yet very real services. MSPs lead the way by deploying new, converged infrastructures that fully profit from virtualisation and multi-tenancy solutions. They no longer deliver hardware or software, only services. However, in the enterprise world, IT departments are also looking for ways to make this shift to a services-oriented organisation. They can also profit from the multi-tenancy approach that is already widely used in the MSP arena. It will provide them with the global insight in IT they need, whilst offering sufficient room to deliver a local touch. In the end, it should also enable them to become a true services organisation.
Winter 2013 I
www.snseurope.info S15
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