16: Show Directory seminar programme


Seminarprogramme


Tuesday 4 September continued... 2012: A Mark In Time


14.00 - 15.00


Speaker: Jonathan Hedges, Global Product Manager - Watches and Jewellery, Gfk This session will cover:


• How has retail performed for watches? • The continued polarisation of the market, luxury watches vs the mid-market offering • Are fashion brands winning over traditional watch manufacturers? • What is the rise of sales online and how is this impacting on the high street?


15.15 - 16.15


Ethics Working Party


Speakers: Greg Valerio, Fairtrade Foundation, Vivien Johnston, Fifi Bijoux Luxury, Simon Rainer, BJA and Michael Hoare, NAG


The ethical foundations of the jewellery industry have been called into question over the last few years. Jewellers are increasingly being asked to give account to the human rights, environmental and conflict free nature of the materials that they use. The NAG and BJA in response to these critical issues have been in an extensive national consultation with all aspects of the UK jewellery supply chain to gain an in-depth understanding of the issues. This seminar and Q&A session will be the Ethical Committee’s opportunity to unveil some of its findings and offer concrete recommendations to the UK jewellery trade.


15.15 - 16.15


Getting Customers at the Heart of Your Business – Engaging your Customer to Become Your Advocates to Sell More


Speaker: Richard Gomersall, Insight with Passion


In today’s competitive market it is even more important that every organisation stays focused on its customer and does everything it can to enhance the service for its existing clients. Insight with Passion will guide you through a journey of delivering a consistently high standard of customer service and continual relationship development, tracking the journey from a customer’s perspective.


15.15 - 16.15


Designing for Rapid Prototyping and Manufacturing – Making the Most of Design Freedoms*


Speaker: Gay Penfold, Jewellery Industry Innovation Centre This presentation draws upon the discussion of how the evolution of Rapid Prototyping (RP) and Rapid Manufacturing (RM) has impacted on designers and the changes in both mindset and approaches they need to adopt to allow them to fully exploit, enjoy and take advantage of RP and RM technologies.


16.30 - 17.30


Be a Retail Champion: 10 steps to Retail Success


Speaker: Clare Rayner, Retail Expert, Business Mentor, Author, The Retail Champion Designed by Clare Rayner, The Retail Champion, the 10 steps to retail success is a unique methodology enabling retail business owners, whether starting up or already trading, online only or multi-channel, to develop robust and repeatable processes and systems to create scalable, saleable enterprises. In this fast-paced session, established and would-be retailers will learn the key ingredients that will enable them to become a retail champion!


Inspiration Theatre


Industry Insights Whitehall Room


Successful Retailing


Victoria Room Inspiration Theatre Inspiration Theatre


Correct at time of going to press


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