All computer users must practice ethical behavior in their computing activities. Computing activities may only be used for lawful purposes. Abuse of computer privileges is considered a serious matter. For full details on expectations of the university computing services please reference the Code of Student Responsibility at
http://sr.depaul.edu/catalog/catalogfiles/Current/ Undergraduate%20Student%20Handbook/
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TECHNOLOGY SUPPORT CENTER (TSC) – The TSC provides technical assistance for DePaul-supported software, systems and services, including DePaul ID cards. Consider TSC your first point of contact when you have a technical problem.
TSC has many locations around the university to assist you. In addition, the TSC offers virtual support via telephone, email and a self-service website. Services provided at all locations include: • • • • •
Account and password support
Wired and wireless network connections Student email account assistance Telephone connectivity on campus Campus print service support
Hours: Monday through Thursday, 8 a.m. to 8 p.m. Friday, 8 a.m. to 5 p.m. Saturday, 8 a.m. to 4 p.m. Sunday, noon to 4 p.m. Phone: (773) 325-HELP (4357) Email:
tsc@depaul.edu Web:
campusconnect.depaul.edu; select “Technology Support Center”
IN-PERSON TECHNOLOGY SUPPORT LOCATIONS: Genius Squad/ID Card Services: Hours: Monday through Friday, 9 a.m. to 5 p.m.
Loop Campus – DPC 9200 Additional services at this location: DePaul ID card issuing and replacement; PC and Mac hardware support; virus and spyware removal
• •
Windows and Mac desktop and laptop computer support
General technical support for DePaul educational and administrative applications
Additional services, such as assistance with personal computers and mobile devices, are available on the Lincoln Park and Loop campuses. At these locations, technicians can assist with data recovery, operating system installation, hardware upgrades, wireless assistance, virus and spyware removal, and general system maintenance. Other locations can assist with issuing and replacing DePaul ID cards.
HELP DESK:
Lincoln Park Campus – SAC 235 Additional services at this location: PC & Mac hardware support; virus and spyware removal
Lincoln Park Campus – STC 109 Additional services at this location: DePaul ID card issuing and replacement
Locations and hours are subject to change.
For issues related to class registration, transcripts and placement testing, email
dpcl@depaul.edu or call (312) 362-8610.
Please visit
http://www.is.depaul.edu for more information on the many services Information Services provides.
25 YOUR TECHNOLOGY
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