CONTENTS July 2012 Volume 26, Issue 7 65 ONE ON ONE


William Pelster The managing principal for talent development at Deloitte Services explains how and why the professional-services giant built its own brick-and-mortar learning center — and what conferences can apply from its approach to employee education. Susan Sarfati, CAE


Departments


15 PLENARY Business Events Sydney tracks the “social legacy” of meetings. Pre Con: Ohio School Boards Association. Post Con: American Urological Association. Plus: Treehotel’s Mirrorcube; Jason Dorsey, the Gen Y Guy; Convene On Site.


Special Sections


69 INNOVATIVE CENTERS AND UNIQUE VENUES


Cutting-edge facilities and destinations for group business


70 Cincinnati 72 Cleveland 74 Experience Columbus


76 Connecticut Convention Center


78 Cobo Center 80 Milwaukee 82 Hyatt Regency New Orleans


84 CenturyLink Center Omaha


86 Orange County Convention Center


88 San Jose 90 Seattle


92 Calgary TELUS Convention Centre


94 Ottawa 96 CINTERMEX 98 Riviera Maya 100 Scottish Exhibition + Conference Centre Jennifer N. Dienst and Katie Kervin


106 PCMA PARTNERS Working together to create meetings education


106 Austin Convention & Visitors Bureau Ascend Integrated Media


107 Fairmont Hotels & Resorts Delta Air Lines Katie Kervin


26 URBAN PLANNER The Palm Beaches & Boca Raton Sarah Beauchamp


28 ONLINE ‘Out of Our Comfort Zone’ Sarah Beauchamp


30 INNOVATIVE MEETINGS Their Own Three Words Katie Kervin


32 GIVING BACK Au Naturel Sarah Beauchamp


33 FORWARD THINKING Within Reach Dave Lutz, CMP


110 OTHER DUTIES AS ASSIGNED Unspoken Katharine Cline


ALSO IN THIS ISSUE


7 Comments 8 Behind the Scenes 10 To the Point 12 PCMA Today 14 Planner’s Notebook 108 Advertiser Index


Clematis Street in downtown West Palm Beach, p.26


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