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CASH HANDLING Suzo Happ – “the preferred choice” T The


Escendo Hopper


he Suzo-Happ Group is a key player in the payment solutions sector. Suzo-Happ offers the widest range available of payment solutions, offering the right product mix. As the leading global component and spares supplier to the amusement and gaming industries, Suzo- Happ is the right partner when it comes to payment solutions.


Research & Development The strong research & development


department together with the specialised manufacturing facility Chinatec in China can thus best implement major innovations in this sector. Such achievements mark the fundamental market knowledge and support that Suzo-Happ offers. A classic example of this is in the sector for coin pay-out. The Suzo- Happ Group offers the right choice for each segment – for example, casino slots, street gaming machines / AWPs and naturally for change machines. The long, illustrious list of hoppers underlines this: Flow Hopper, Cube Hopper, Evolution Hopper, Excel Hopper and Escendo Hopper to name just a few. The Escendo Hopper is a perfect example here as this hopper was designed for coin payout in slant-top gaming machines. Here the hopper payout is placed much higher up in the gaming machine then the hopper itself. The ingenious design from Suzo-Happ combines a unique


rotor system and brush track to ensure that coins travel up the escalator each one-by-one along the vertical escalator. In the past coins tended to overlap and so block on the elevator – something called shingling. The Escendo Hopper provided the


perfect solution on enabling secure coin payout in slant-top machines and highlights why Suzo-Happ is the preferred partner for payment solutions.


The casino 42 JULY/AUGUST 2012 Evolution Hopper


market is evolving more and more towards cashless solutions. Here the Suzo-Happ Group provides the industry’s best solutions with banknote readers from MEI and printers from FutureLogic.


The CASHFLOW SC from MEI has proven to be the preferred banknote reader in casinos and gaming halls around the globe. The new SC Advance offers even more security combined with a greater acceptance speed. Thus, the balance between security and acceptance speed have been improved on both sides.


GEN2 Universal


The GEN2 Universal family of printers builds on the technology that has made FutureLogic the leading manufacturer of TITO ticket printers for cashless gaming. Developed with design feedback from global gaming OEMs and casinos, the GEN2 Universal printers are compatible with existing gaming platforms (RS232 and NetPlex) as well as the next generation of downloadable, server-based and USB games. And when combined with a proven track record of reliability, over one million FutureLogic printers are helping operators maximise playtime and reduce operational costs worldwide.


MEI’s SC Advance


welcome these on their slot floors. The training and information flow places Suzo-Happ ideally as the preferred partner for casinos.


This casino team ideally compliments the


OEM team. Multi-lingual sales and service personnel at Suzo-Happ who have created long- standing business relations mean that Suzo- Happ is the right supplier for the industry’s major payment systems manufacturers.


Customer Focus The reasons why companies such as


FutureLogic and MEI choose the Suzo-Happ Group are clear: Suzo-Happ continually invests in supporting the industry. For example, the strong EMEA casino team is completely focused on supporting casinos at the casinos in every single country – with added-values services such as specific product training and special warranty agreements. Being very close to the casinos means that the Suzo-Happ team can bring innovations to the slot floor very quickly – this reduces the time to market for new products as the operators can gain an in-depth understanding of such innovations and then


Mr. Harald Wagemaker, Sales Director EMEA at Suzo-Happ, explains, “The Suzo- Happ Group has grown to become the number one in its field due to its focus on the customer – in other words providing the right products for our customers – and that all around the world. That is why we have a strong sales and service team to ensure we have the right knowledge to succeed. Furthermore, our support at the operator / casino level means that the people who are using these payment solutions day-in, day- out are fully aware of the products’ benefits and can service these products as much as possible themselves. We are fully aware that gaming machine uptime is of utmost importance to operators and it is our duty to provide the best payment solutions here. Gaming machines are played with and around money and we ensure that the machines have the correct money-handling components and the operators are well informed and trained on how to make best use of these. This explains why we are the preferred partner in this field”.


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