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UK-Based Oakenhurst Aircraft Services Offers Component Repair, Calls Service Priority One

Oakenhurst Aircraft Services is a part 145 MRO facility for aircraft spares. The UK-based company offers a range of support packages for the maintenance of aircraft components. Their 10,000 square foot, purpose-built facility at Rayleigh, Essex, is equipped with test equipment, a computerized management system and an extensive suite of logistical facilities. Oakenhurst has a second base with a full-service workshop in Boryspil, Ukraine. Aviation Maintenance recently talked with Trevor Wood, sales and marketing manager to learn more about Oakenhurst’s offerings. The company focuses on avionics equipment including electrical generation, radio/radar, galley, lighting and electrical switches, in-flight entertainment systems (IFE) and cockpit windows, along with its originally established gyro and instrumentation repair service.

AM: What sets Oakenhurst apart from your competitors? Wood: We’ve spent a lot of time looking at what we do and trying to bridge the gap between the customer and what we deliver. We’ve always been very competitive on price and what we really excel at is making sure the customer’s needs are met. As a company we have always been very open. We’ve always promoted the customer talking direct to the engineer so if there is a technical issue they can talk direct to the person that is actually working on the unit. AM: Is Oakenhurst planning on growth? Wood: We started off as a small gyro shop and we were very successful in what we did. Within a short period of time we were hiring more engineers and running out of space. We’ve gone from having one type of shop, a clean room, to now having eight different workshops all doing different things. And our customers have come to us and said, you’ve helped us with our gyros, can you help us with our generators. Or galley equipment. Our oxygen shop is a good example of that. So we have always grown organically. And we are always trying to position ourselves to support OEMs, airlines and stockists. We are always looking to help OEMs that need European representation. It’s a global market and there are companies in other countries that may need representation here in Europe to become a warranty repair station and that is something we are keen to find, nurture and develop here at Oakenhurst. AM: How do you customize what you do for your clients? Wood: It’s all about dialogue. Sitting down with the customer and finding out what they want and supporting them. Then building into the framework that they are supported through every step. For instance, we have customers that use all sorts of different IT systems. So what we have done is develop our own bespoke IT system so it can talk directly with the customers regardless of their system. A customer can raise a repair order and that order gets into our system and there is no manual input of any part of the repair order from outside. So when the part arrives we can get the part out of the box check the part number the serial number everything else is correct as it should be and then he can take the part and go to work. It’s about that kind of integration so we can serve them. The ability to adapt is one of the reasons we have remained strong and remained level despite the fluctuations of the market. AM: Tell us about your facility in the Ukraine. Wood: Our shop in the Ukraine is an EASA approved shop so they work to the same standard as the rest of Europe and the world. The standardization is there. We have the same quality manager. It’s a partnership. Initially they came to us and wanted some help building test equipment. We built the test equipment and started to develop a relationship with them. We talked about other support for oxygen equipment they needed for western aircraft. There wasn’t any EASA approved facility there at that time. They have 19 staff and are starting to mirror what we do on galley equipment, electronic equipment, emergency equipment etc. But we have been quite keen that we really develop the area and the workshops and make sure they mirror the same high standards that we have in house. But also as far as developing the people that work for us, we’ve provided English language training, which is essential for them for deciphering manuals and making sure the quality is up to our standard. AM: Tell us about your security system, Skycam. Wood: SKYCAM is a specialized aircraft CCTV (closed circuit television) designed by Bournemouth Aviation and manufactured by Oakenhurst’s on-site manufacturing facility. It is principally used in flight deck door monitoring systems, freight surveillance system and other special mission purposes. It is also ideal as a standalone security system. It all came about after 9/11. Typically there are four different cameras to monitor cabin, freight holds and external areas. There a lot of variations that can be put into it so that now you can put up to 16 cameras and other customizations. Aer Lingus, Air Berlin, Air Baltic have them installed on their fleets. AM: What else are you ramping up for? Wood: We have partnered with a company called Spetralux Avionics who is producing a product called DLink with CPDLC to meet the requirements of Eurocontrol Link 2000+. This mandate takes effect February 2015. We are ramping up to be support. We are ready to provide all of the AOG support for the product as possible.

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Gowder Selected VP and GM of Kelly Aviation Center

Lockheed Martin has named Amy L. Gowder vice president and general manager of its Kelly Aviation Center, L.P. in San Antonio, Texas. She will be responsible for leading military and commercial

engine maintenance, repair, and overhaul (MRO) services and new engine production assembly and test operations. Gowder joined the company in 2005 and, most recently, served as director of affordability for Lockheed Martin Aeronautics Company in Fort Worth, Texas. “It is an honor to have the opportunity to lead Kelly Aviation Center, especially now, when the company recently launched two new commercial engine lines and is starting up another in a few months,” says Gowder. In her previous position, Gowder was responsible for alignment of product, process, and material cost efficiency to company strategy. Earlier in her career with Lockheed Martin Aeronautics, she was responsible for supply chain operations, process and innovation, business design, and performance excellence. She is a 2010 Sloan fellow with a Master of Business Administration from the Massachusetts Institute of Technology and a Bachelor of Science degree from Arizona State University.

Marshall Welcomes Atkinson as Commercial & Purchasing Director Marshall Aerospace has appointed Ian Atkinson as commercial & purchasing director. Atkinson has extensive experience of major defense programs, having worked with MoD, Defence Equipment and Support (DE&S), RAF and trade organizations, plus he has held a number of senior purchasing and commercial positions (within BAE Systems and GEC Marconi Avionics). He was also previously a director of the North West Aerospace Alliance. Atkinson’s responsibilities within Marshall Aerospace will include, on the commercial side, overseeing arrangements with customers and supporting the company’s bid and proposal activities and, on the purchasing front, overseeing arrangements with suppliers and service-providers. Before joining Marshall Aerospace Atkinson was based in the Middle East, as vice president Industrialization for BAE Systems Saudi Arabia Limited. “Ian Atkinson’s background is an impressive mix of commercial and military, which will fit extremely well with Marshall Aerospace’s activities, and he has considerable experience of managing the key aspects of high value supply chains—from both the sales and purchasing perspectives,” says Steve Fitz- Gerald, CEO of Marshall Aerospace.

Aviation Maintenance | | June / July 2012 9

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