We think everyone deserves to be treated like a rockstar on holiday.
So when you’re going miles away, we’ll go the extra mile to make sure everything is just as you want it. Our
added extra touches, including our Concierge Service will make you feel like a true VIP. So choose a dream destination from this brochure, put on your shades and feel every bit of the ‘A-list’.
Our Rockstar Service awaits you wherever you go.
OUR RESORT SERVICE PROMISE
Our commitment to you At Virgin Holidays we're passionate about making your holiday perfect for you. We understand that many of you are independent and experienced travellers who enjoy new experiences, so why not let our in-resort service make your holiday truly memorable?
Peace of mind It’s reassuring to know that you can travel with confidence with us. As an ATOL licence holder this gives you the security that your air holiday package is financially protected and guarantees that you will not lose your money or be stranded on holiday in the unlikely event of our insolvency.
4
Single Parents Travelling as a single parent, with children up to 16 years, can often seem scary, not to mention expensive. We’ve removed the single adult supplement from four of our Orlando hotels when you travel between 01 Jan-31 Oct ‘12 (including the school holidays).
So check out:
• Quality Inn International, page 70
• Enclave Suites, page 74
• Wyndham Lake Buena Vista Resort, pages 88-89
• Holiday Inn Maingate East, page 111
Child Insurance – No Extra Cost! For every adult taking out Mondial Travel Insurance, 1 child under the age of 18 years is covered at NO EXTRA COST!
See
virginholidays.co.uk for full details.
Option 1 – If you have booked at least 4 months before you travel, we can take set amounts from your bank account up until 12 weeks before departure.
Option 2 – Just advise us of your account details and we can debit the balance 12 weeks before departure. Just ask at time of booking or contact the Accounts Receivable department on 0844 573 0517 for further details. We’re here to help!
Payments online – You can pay some or all of the remaining balance of your booking on our website:
virginholidays.co.uk All you need to access your booking is an invoice.
Our Virgin Holidays Staff at the Airport In the UK we have a team of Virgin Holidays staff at the airports who are there to help you on the day you fly. Look for the Virgin Holidays desks within the Virgin Atlantic check in area (Gatwick, Heathrow and Manchester) where our staff will be able to answer your queries, offer last minute advice and help resolve any problems you may have.
Payment options Direct Debit – help take the worry out of saving for your holiday by paying by:
From our Concierge Service before you leave the UK, to the airport on arrival, at your hotel or in emergencies you can always count on us.
Our local reps are always available to answer your questions, give valuable tips on the area and offer you a wide range of exciting excursions and tours. From St Augustine to Key West and all destinations in between, rest assured you'll receive superb Virgin Holidays' resort service throughout your stay!
In Orlando and Miami we offer the following: In Resort team – your Virgin Holidays’ reps are local experts, full of information and helpful tips and advice. Don’t miss the chance to meet them when you arrive and experience our new and improved welcome to Florida!
Airport team – our reps are on hand to welcome Virgin Holidays’ arrivals 7 days a week, to assist with transfer pick-up points and your car hire.
Wherever you travel in Florida we are only ever a phone call away: Customer care reps – our office-based customer care team provides over-the-phone assistance for our guests 7 days a week, from 8.00am-5.00pm
24-hour emergency assistance – when you need us most!
Whilst on holiday, if you have any concerns, anything at all, no matter how small, please let your Virgin Holidays’ rep know immediately. Our ultimate aim is to make sure you go home rested, relaxed, revitalised and full of memories that last a lifetime.
How was it for you? We really want to know what kind of experience you had, and your feedback is important to help improve all aspects of the holiday, from booking to the journey home. We would appreciate it if, at the end of your holiday, you would spend a few moments to complete and return one of our Customer Service Questionnaires or do this online at:
virginholidays-csq.com or if you prefer on your mobile:
virginholidays-mobile-csq.com
The Flyer, Wet ‘n Wild® Online:
virginholidays.co.uk Tel: 0844 557 4000
A great deal going on
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