Booking conditions
Booking conditions
Your contract is with Virgin Holidays Limited, a member of ABTA with membership number V2043 and ATOL holder number 2358.
The following terms in this brochure shall have the meanings set out below when used in these booking conditions:
‘We’, ‘Our’, ‘Us’, ‘Virgin Holidays’ means Virgin Holidays Limited.
‘Holiday’ means the Holiday booked by you or any person on your behalf.
‘Travel Agent’ means any Agent through whom your booking with Virgin Holidays is made.
‘Force Majeure’ means any circumstances which are unusual and/or unforeseeable which are beyond the control of Virgin Holidays, the consequence of which could not have been avoided even if all due care had been exercised, including (but not limited to) war or threat of war; riot; civil strife; hostilities; political unrest; government action; industrial dispute; natural or other disaster; nuclear incident; terrorist activity; weather conditions; closure of airports; fire; flood; drought; re-scheduling or cancellation of flights or alteration of the airline or aircraft type by an airline and technical problems with transportation and all similar events outside our control.
‘Major Change’ includes the following when made before departure:
(a) A change of resort area for the whole or a major part of your holiday,
(b) A change of accommodation to that of a lower official classification for the whole or a major part of your holiday,
(c) A change of UK departure airport (excluding change of London airports),
(d) A change of outward departure time or overall length of your holiday of twelve or more hours.
‘Package’ means a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
These conditions and the ‘Useful Information’ in this brochure apply to all Holidays and govern your relationship with Virgin Holidays. Please read them carefully before making a booking.
1. Your holiday contract
When a booking is made, the ‘lead name’ on the booking guarantees that he or she has the authority to accept and does accept on behalf of all members of your party the terms of these booking conditions. After we receive your booking and all appropriate payments, if the arrangements you wish to book are available, we will issue a confirmation invoice. A binding agreement will come into existence between us when we dispatch this invoice to the ‘lead name’ or your Travel Agent. This contract is governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
It is important to check the details on your invoice when you get it, or if booking late at the time of booking, that all the details are exactly as you requested. In the event of any discrepancy, please contact us or your Travel Agent immediately as it may not be possible to make changes later.
2. Prices and brochure accuracy
The information and prices shown in this brochure may have changed by the time you come to book your arrangements. Although we make every effort to ensure the accuracy of the brochure information and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us or your travel agent at the time of booking.
3. Passports, visas, health requirements and travel documents
The passport, visa and health requirements applicable at the time of printing to British citizens for the arrangements we offer are shown elsewhere in this brochure. It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. In the event we are asked to reissue tickets that have been lost, destroyed or stolen and we agree to do so, any charges incurred as a result of this will be payable by you.
4. Insurance
We consider adequate travel insurance to be essential. Please read your policy and take it with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
For those who participate in sports, water sports and winter sports whilst on holiday it is your responsibility to ensure that you obtain the relevant insurance cover.
5. Your financial protection
When you buy an ATOL protected air package from us you will receive a confirmation invoice from us (or via our authorized agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 2358. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad or will arrange to refund any money you have paid to us for an advance booking, except where your contracted arrangements with us do not include transport to and from the UK. In this case, if already abroad, you will be returned to the point where your contracted arrangements with us commenced. For further information, visit the ATOL website at
www.atol.org.uk The price of your holiday includes £2.50 per person (correct at time of print) as part of the ATOL Protection Contribution (APC). This charge is included in our advertised prices and shown on your confirmation invoice. If you book arrangements other than a package holiday from this brochure, the financial protection referred to above does not apply.
6. Paying for your holiday
In order to confirm your chosen arrangements, you must pay a deposit (or full payment by credit card or debit card if booking within 12 weeks of departure). The balance of the cost of your arrangements (including any surcharge where applicable) is due not less than 12 weeks prior to departure. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 9 will become payable.
Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your arrangements with us will be held by that agent on your behalf until we issue our confirmation invoice, after which your agent will hold the monies on our behalf.
We accept payment by cheque, credit card and debit card – direct payments to Virgin Holidays by credit card will incur a charge of 2.5% of the value of the transaction (this charge is correct at time of print and we reserve the right to increase/decrease this charge and you will be advised at the time of booking). Late bookings made within 14 days prior to departure may require ticket pickup at the airport. An administration charge of £25 per booking will apply.
Credit Card Fraud Contingency
If you do not supply the correct credit or debit card billing address and/or cardholder information, the issue of your tickets may be delayed and the overall cost may increase. We reserve the right to cancel your holiday if payment is declined or if you have supplied incorrect credit card information. We also reserve the right to do random checks (including the electoral roll) in order to minimise credit card fraud. As a result of this, before issuing tickets we may require you to provide us with a fax or postal copy of proof of address, a copy of your credit card and a recent statement.
7. Your holiday price
The prices in this brochure are correct at time of printing, however, Virgin Holidays reserves the right to raise or lower its prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices (both before and after your confirmation has been issued). Please note: Changes and errors sometimes occur.
Before you make a booking we will give you the up to date price including the cost of any peak-season supplements, upgrades or additional facilities which you have requested. Any increase in price may appear as a flight supplement.
In respect of Packages, changes in fees (including transportation costs, fuel costs, dues, taxes, fees such as landing taxes or embarkation/disembarkation fees at ports/airports and exchange rates) and services mean that the price of your travel arrangements may change after you have booked your holiday. However, there will be no change to the cost of your holiday within 30 days of departure. In relation to package holidays, we will absorb and you will not be charged for any increase equivalent to up to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover the agent’s commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements (excluding insurance premiums and amendment charges), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality, you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of monies paid, except for any amendment charges and cancellation charges already incurred. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. The price of your travel arrangements was calculated using the rate of exchange rates on 23 August 2011 and known costs on that date.
Air Passenger Duty
Taxes and surcharges referred to on price panels throughout the brochure have been calculated to include the UK Government’s Air Passenger Duty (reductions or increases may apply at the time of booking).
8. If you change your booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, we will do our utmost to make these changes, but it may not always be possible. Any request for changes to be made must be from the ‘lead name’ on the booking or your Travel Agent. You will be asked to
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