Preparing For Your Voyage
Frequently Asked Questions A voyage on Queen Mary 2, Queen Victoria or Queen Elizabeth promises wonderful times and a lifetime of memories. To ensure the most superb vacation possible, you’ll want to be sure you’re well prepared before you depart. Here are answers to some of the questions you may have about a Cunard voyage.
What’s included in my fare? All fares include accommodations as booked, on board meals* and entertainment. Fares are per person based on double occupancy, voyage only, excluding air and transfers. Fares do not include government fees and taxes, fuel supplement, optional travel protection, and incidental charges such as laundry, bar expenses, spa and salon treatments, shore excursions, etc. Full details of fares are available through your Travel Agent, 1-800-7-CUNARD (728-6273) or
cunard.com.
Is there an advantage to reserving early? Yes. When you reserve early, you have access to a greater selection of accommodations, ensuring you get just the stateroom or suite you prefer on your voyage.
How does tipping work? During your voyage, you will meet staff throughout the ship who provide you with excellent service. Many more crew support those who serve you directly. A discretionary Hotel and Dining charge will be added to your shipboard account on a daily basis (including children). This charge will be shared amongst all those who help provide and support your experience, including the waitstaff, stateroom stewards, buffet stewards and others. Please note, this is a discretionary charge and should you wish to remove it or make any adjustments, you may contact the Purser’s Desk before the end of the voyage.
GRILL ACCommoDATIoNS: $13 USD per person per day ALL oTHER ACCommoDATIoNS: $11 USD per person per day
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What about third or fourth guests? Fares for third and fourth guests in a stateroom vary by ship, sailing and stateroom category. All third and fourth guests pay the same fare, including children except children under 2 years of age travelling as a third or fourth guest who are not required to pay voyage fare. Not all staterooms and suites are equipped for additional guests; please consult the deck plans for more information, or contact your Travel Agent or call 1-800-7-CUNARD (728-6273) for details.
Are children welcome on Cunard? Children at least six months of age are welcome on most Cunard voyages; on Transatlantic Crossings, Transpacific voyages (including voyages to Hawaii) and World Voyages (including Segment Voyages), the minimum age is one year. We offer a full children’s programme, from nursery to teens, so families can share this special journey together.
We provide supervised activities for children aged two to 17 years throughout the day, and also offer free group supervision in the evening.
Note: Casino dealers and Spa personnel do not share in the Hotel and Dining charge as not all guests utilise these services.
What about gratuities in the bars? A 15% gratuity is added to your bar charges and dining room wine account. This is shared amongst the beverage staff and their support staff.
What if I’m travelling by myself? Cunard welcomes single travellers on every voyage. There are countless ways to meet interesting people during your voyage — by attending the “Welcome Cocktail Party,” by choosing to sit at a larger table for dinner, and through activities like lectures and Bridge class. For ladies travelling alone, Gentleman Dance Hosts make great dance partners.
For those who wish to travel as the sole occupant of a double occupancy stateroom, the following single supplements typically apply:
For Grill categories (Q1-Q7 and P1-P4), singles pay 200% of double- occupancy fares. For all other categories (AA/A1-D8), singles pay 175% of double-occupancy fares.^
Please be aware that supplements may vary and are subject to change without prior notification. Contact your Travel Agent or call 1-800-7-CUNARD (728-6273) for details.
*Excludes certain speciality areas of Lido Restaurant or Kings Court in the evening, Todd English on Queen Mary 2 and Queen Victoria or The Verandah on Queen Elizabeth where surcharges apply. Charges may vary or change without notice.
† ^Single supplement for AA-D8 on Queen Elizabeth World Voyage is 200%. 2012/Winter 2013 voyages
A child travelling as the second guest in a stateroom requires payment of the published per-person fare. In order to provide adequate activities and facilities for our younger guests, the number of children on a specific voyage may be limited; please contact Cunard for details. Guests under the age of 18 are not permitted to gamble or enter the casino. Guests who are under 18 years of age are not permitted to purchase or consume alcohol on board. However, while in U.S. waters, Cunard Line enforces and abides by the U.S. legal drinking age of 21 years.
Are dogs welcome? Queen Mary 2’s kennel programme is available on all Transatlantic Crossings between New York and Southampton in either direction, and is managed by a full-time Kennel master who takes care of responsibilities such as feeding, walking and cleaning the ship’s 12 spacious kennels. Travelling dogs and cats also receive a complimentary gift pack and other animal amenities. The kennels and adjacent indoor and outdoor walking areas are open throughout the day, enabling guests to spend significant time with their pets. Reservations for the kennels may be made at time of booking, and are based on availability. Contact Cunard for fees, details and additional requirements. All animals must be in compliance with the Pets Travel Scheme and in possession of a pet passport.
Are service animals/guide dogs welcome? Cunard is pleased to permit individuals to bring service animals on board. You must provide notice of this at time of booking. Local laws or customs may prevent animals from disembarking at particular ports or countries. It is the guest’s responsibility to consult local customs authorities for requirements and to obtain all applicable documents and health certificates. Service animals are kept in staterooms with their owners. Non-service animals are only carried on QUEEN MARY 2 Transatlantic Crossings, in kennels, and are not allowed to visit any guest area of the ship.
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