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MEETING OUR MEMBERS


It’s always good to talk. Though it’s more important to listen, especially when your customers are doing the talking! A team of 23 RCI staff met with our members at several events held throughout the year to learn what they want from their RCI membership.


AS


many as 300 RCI member couples attended two RCI Member Events


to learn more about recent enhancements to their exclusive RCI membership benefi ts and to tell us how RCI membership works for them. Split 50/50 across four days for weeks


and points members, the events featured prize draws with prizes of a free cruise and a free exchange, while workshops offering advice from the RCI team on Holiday Planning, rci.com and RCI Travel proved very popular. Sean Lowe, managing director, RCI


Europe, Middle East, Africa and India, highlighted total trading power transparency and the fl exibility of the improved search and booking facilities as major wins for members this year. Members can combine their weeks and credit deposits to access accommodation they couldn’t previously have booked, as well as gaining extra weeks’ accommodation by using a higher trading power to book units of a lower value than their owned weeks. Members also learned they would now receive credits for any unused trading power from an exchange that didn’t require the full value of their deposit. Keeping track of your account has never been easier, Sean told members,


12 HOLIDAY www.rci.com


• Donna• Merrick • and family


• Maya n Mexico


reminding them to look out for their monthly RCI Account Statements. He said: “These communications contain key personal information to help manage your account. Combined with improvements to rci.com, planning an RCI exchange holiday has never been easier or more fun.” As a ‘Thank You’ for their longevity of


membership, 12 weeks members with more than 20 years’ RCI membership were awarded complimentary RCI Points Platinum Membership at the events giving them access to a fantastic range of exclusive RCI-related travel and lifestyle benefi ts and discounts. (See page 6 for details.)


How members use RCI Weeks membership


“We deposit our weeks as soon as we can and have travelled to Spain, Tenerife, the Canaries, Portugal, Cyprus, Madeira and France with RCI. By depositing our weeks early we always get pretty much what we want in the way of exchanges. We booked two years in advance to ensure we got the accommodation we wanted to celebrate our 40th wedding anniversary with our family at the Sun Beach Holiday Club in Rhodes. With sun, sea, the charm of old Rhodes town on our doorstep and our family around us we enjoyed the most memorable holiday ever.” Glynn and Barbara Jones, Somerset


Glynn and Barbara Jones celebrate their Ruby Wedding with their family on a gem of a holiday with RCI.


Gly and Barba Jon celebr their Rub Wddin


“I own at Barnsdale Country Club and have been an RCI member for about 15 years. In the past I’ve exchanged to resorts in France, Spain, Portugal and Madeira, and I have always found the standard of accommodation to be higher through RCI.” John Lancaster, Market Harborough


• atGrand


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