News


Lorol sees satisfaction rise


As London Overground tops Network Rail tables, an independent poll shows that passenger satisfaction increased from 72 to 89 per cent in the 12 months up to Spring 2011. Surveyed by Passenger


Focus, the fi gures were higher than those compiled for London and the south east, which were 83 per cent. London mayor Boris Johnson


said: ‘These hugely impressive results are the ones that really matter because they are the voice of the passengers who are benefi ting from vastly improved services.’ TfL took over management


of the London Overground network from Silverlink in November 2007, a move which led to £2bn of improvements.


East Coast’s Flying Scotsman at King’s Cross


Free baggage check-in proves popular for East Coast passengers


by Peter Brown ■


East Coast has introduced dedicated baggage check-in teams for the summer. But a spokesman has denied that


the installation of barriers at both London King’s Cross and Edinburgh Waverly is the reason for the check- in service. The company is running the


free baggage service for passengers


travelling the full 393-mile route, whether in fi rst or standard class. Members of the team meet passengers at the barriers and help stow heavy luggage in the guard’s van prior to departure. The launch of the new porter service comes just months after unpopular ticket barriers were installed at King’s Cross – at East Coast’s behest. An East Coast spokesman told


Rail Professional: ‘There’s a wide gate at the ticket gate areas, so the passengers show their tickets at the barriers and our team, waiting on the other side, open the gates and take the luggage. This service has been very much appreciated and is bound to get even more popular as the summer season progresses.’ Peter Williams, East Coast


commercial and customer services director, said that the scheme is benefi ting all types of passengers. ‘Many passengers are travelling with us for holidays, including those


Products and services


If you would like your company featured here, call James Smyth on 01223 477428 or email: james.smyth@railpro.co.uk Healthcare Connections


Arco Cambridge Publishers


Arco is proud to announce that it has retained its Big Tick status in Business in the Community’s (BITC) 2011 Awards for Excellence, for its dedication to ethical supply chain management. As a major distributor of safety clothing, equipment and industrial supplies in the UK, the re-accreditation underpins Arco’s belief that the health and welfare of its own people and those working for companies in its supply chain are of critical importance. The Big Tick award is the fi rst level of award available to entrants of the national Awards for Excellence, which recognises inspirational programmes that are making a positive impact on the community, the environment or wider society. The Big Tick award, achieved by Arco in 2009, recognises companies that have shown innovation, creativity and sustained commitment to corporate responsibility. Re-accreditations are given to companies that can demonstrate continuing positive impact. Joan Irving, supply chain director at Arco said: ‘It is a great honour to receive the reaccreditation from BITC.’


■ For more information, visit www.arco.co.uk


Leading occupational health provider Healthcare Connections specialises in all industry-related medicals, preventative health schemes, health surveillance programmes, and expert drug and alcohol screening services. With its belief that screening for substance abuse has its place in each and every working environment, Healthcare Connections can assist you in upholding the health and safety of your workforce, your customers and the general public, particularly important for all employees working within a ‘safety critical’ job role.


Drug and alcohol services include:


■ Nationwide network of trained professionals; ■ Full range of legally defensible testing panels; ■ ‘Emergency screening 24/7, 365 days a year; ■ Periodic and pre-employment programmes; ■ Workshops and education; ■ Expert witness service; and ■ Hair sampling. Working in partnership with you, Healthcare Connections can help you put in place effi cient policies and testing programmes to suit your business.


■ For more information, call: 08456 773002 or visit the website at: www.healthcare- connections.com


You are reading a magazine written, designed, printed and distributed by CPL. We are contracted to publish magazines appealing to a variety of audiences. Our clients work with us because they enjoy our commitment, honesty, design expertise and attention to detail. We’re specialists in membership and subscriber publications, but we also produce a wide range of magazines, handbooks, annual reports and electronic media for a diverse client list.


■ For more information, visit the website: www.cpl.co.uk or call 01223 477411 for advice on any aspect of your publishing needs


AUGUST 2011 PAGE 9


going to the Edinburgh festivals or making connections with Eurostar at St Pancras International to travel to European destinations. We know people travelling for an extended break will have increased volumes of luggage.’ He added: ‘We’re advising passengers making the full journey to arrive in good time and take advantage of our free baggage check- in service.’


www.railimages.co.uk


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