RBA
‘An honourto win’ N
Rail Business of the Year award
ational Rail Enquiries (NRE) grabbed the top prize in the Rail Business Awards 2010, scooping both the Rail Business of the Year title and the Supplier Excellence of
the Year award. The judges selected NRE from all the
year’s category winners for the prestigious top title, sponsored by Interfleet Technology. NRE’s ground breaking Real Time
Journey Planner (RTJP) – which provides accurate and impartial information in response to around a quarter of a billion enquiries each year and represents a world first – gained the Supplier Award, as well as winning high praise from the judges. RTJP enables customers and staff to
check, in addition to timetable and fares information, if there are any train service disruptions, where they occur and why. RTJP provides alternatives to disrupted planned journeys, such as other available routes and connections. Chris Scoggins, NRE chief executive,
said: ‘It’s an honour to win the Rail Business of the Year award. We have a fantastic team that works tirelessly to provide more than 80 corporate clients and tens of millions of people with helpful, relevant and up-to-date
‘We will need to continue evolving so that we can keep pace with customers’ changing expectations’
PAGE 34 AUGUST 2011
Chris Scoggins, NRE chief executive, with (left) David Rollin of Interfleet and (right) Phil Hammond
information 24 hours a day, seven days a week. In addition, the high volume of ticket sales that we generate for train companies demonstrates the central role that National Rail Enquiries has come to play in the industry in recent years. ‘But we’re not complacent. The challenge
now will be to continue to adapt and to ensure that we are able to provide customers and the rest of the sector with the service that they expect and deserve. The way that people access information is changing rapidly, in particular as smartphones become more and more commonplace. Just like any other business, we will need to continue evolving so that we can keep pace with customers’ changing expectations.’
Michael Roberts, chief executive of the
Association of Train Operating Companies, said: ‘Week in week out, millions of people depend upon National Rail Enquiries to find out about train services and get the right ticket for their journey. Winning these awards is testament to the hard work of the whole team in providing customers with first- rate services that continue to improve.’ Steve Agg, chairman of the judges and
chief executive of the Chartered Institute of Logistics and Transport, says: ‘The recognition of excellence that these awards represent encourages business and brings opportunity to reward individual endeavour and service achievement for the benefit of all staff and customers.’
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