Delivery options City Link Citipost


Same-day service yes


Next-day service yes


yes yes yes CitySprint yes yes


Next-day delivery options—before 8am? before


yes 7.30am yes


>before 10.30am? yes


yes


>before 12 noon? yes


>other? yes yes n/a n/a Collect+ no n/a n/a DHL Express UK yes yes no yes


yes; 7.30am no to 9am


yes; 7.30am yes to 9am


yes yes DPD Expert Logistics no yes 4-hour delivery


window from 7 am to 7pm


yes yes no yes; not time-specific no no yes Hermes Onepost


Evening delivery service? no


yes


yes


Saturday delivery options—before 9am? yes


yes yes


>before 10.30am? yes


yes


>before 12 noon? yes


>other? yes; not time-specific yes


no


yes


no


up to 7pm


expected later yes in 2011


n/a yes no 4-hr delivery


window from 7am to 7pm


yes yes n/a n/a yes yes yes yes no yes no


Two-day delivery options n/a


yes


Option of trackable service yes


yes


International delivery yes


yes


Exchanges and returns yes


yes 6


n/a


n/a


yes


n/a


standard


standard


yes or 72-hour


yes yes yes


yes no yes


yes yes yes Catalogue e-business | Direct Commerce | www.catalog-biz.com


yes yes yes


yes to Ireland yes


yes to Austria and Germany yes yes


yes no


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