Delivery options
Comparing the services of post and parcel carriers
City Link Website:
www.city-link.com Year founded: 1969 Parent company: Rentokil Initial plc Speciality: post and parcel carrier making residential and business deliveries Number of staff: fewer than 5,000 Number of depots and locations: more than 70, nationwide Turnover: £336 million Average daily volume: 180,000 consignments, 300,000 items Peak daily volume: 500,000
Maximum weight of packages accepted: unrestricted
Company profile: a premium express delivery company, City Link provides a secure network for the shipment of high-value goods through its fully caged sortation system. In addition, it has local customer care teams at every depot and allows for real-time visibility of the exact location of customers’ consignments.
Citipost Address: Eastern House, 51 Hailey Rd, Erith, Kent, DA18 4AA Website:
www.citipost.com Contact: Kim Michael, 0203 260 0100,
kmichael@citipost.co.uk Year founded: 1984 Group companies: Citipost AMP; Citipost DD; Citipost DSA; Citipost UK, Citipost Asia; Citipost Germany; Citilogistics Speciality: post and parcel carrier delivering to residential and business addresses Number of staff: 250
Number of depots and locations: 5 in the UK; 2 in Canada; 1 in Hong Kong; 1 in Singapore Turnover: £75 million Average daily volume: not disclosed Peak daily volume: not disclosed Maximum weight of packages accepted: package up to 30kg, pallet charges on request Company profile: Citipost is a leading privately owned fulfilment and delivery organisation offering a competitive price for a range of delivery options. It is the largest privately owned downstream access operator and the biggest DSA Packet provider. Citipost has four trading divisions in the UK complemented by its Asia, North America and European divisions.
4
According to Snow Valley and MetaPack’s 2011 Online Retail Delivery Report, the delivery experience for consumers is getting better. But before you give yourself a pat on the back, the report also found that there was plenty of room for improvement; for instance, four out of 10 retailers still don’t offer a next- day service, and 75 percent don’t support a Saturday delivery.
CitySprint Website:
www.citysprint.co.uk Year founded: 2002 Parent company: Courier and Passenger Transport Group Speciality: parcel carrier delivering to business and residential address Number of staff: 364 plus 16,000 self-employed couriers
Number of depots and locations: 31 Turnover: £61 million Average daily volume: 8,177 bookings Peak daily volume: 9,957 bookings Maximum weight of packages accepted: unrestricted
Company profile: CitySprint, the privately owned same-day distribution network, has expanded its traditional service offering to launch a retail courier service offering same- day and evening deliveries, seven days a week, including bank holidays.
Collect+ Website:
www.collectplus.co.uk Year founded: 2009 Parent companies: Paypoint and Yodel Speciality: parcel carrier to residential and business addresses Number of staff: 50
Number of depots and locations: 3,800 Turnover: approximately £10 million, 2011/12 Average daily volume: 10,000 Peak daily volume: 20,000
Maximum weight of packages accepted: 10kg Company profile: with long opening hours and great proximity to homes and offices, customers never need to drive out of town or rush during working hours to send a parcel. Collect+ aims to offer uncomplicated pricing and great value for money.
DHL Express UK Website:
www.dhl.com/en/express.html Year founded: 1969, 1974 in the UK Parent company: Deutsche Post DHL Speciality: parcel carrier delivering to business and residential addresses Number of staff: approximately 3,000 in the UK Number of depots and locations: 60 offices and locations, including 2 hubs
Catalogue e-business | Direct Commerce |
www.catalog-biz.com To help direct merchants expand their
services and make a more informed choice as to the suppliers that best suit their needs, in June, Direct Commerce contacted a selection of postal and parcel carriers. Using that information, we’ve compiled the profiles below and accompanying chart of 17 delivery specialists.
Turnover: €11.1 billion (globally) Average daily volume: not disclosed Peak daily volume: not disclosed Maximum weight of packages accepted: dependent on service Company profile: DHL Express has a global network in more than 220 countries and territories. With a wealth of experience in international trade, DHL Express can provide advice to businesses planning on expanding globally on customs rules and regulations that govern overseas markets.
DPD Website:
www.dpd.co.uk Year founded: 1970 Parent company: La Poste Speciality: Parcel carrier for residential and business deliveries Number of staff: 4,200
Number of depots and locations: 42 depots, 2 sortation hubs Turnover: not disclosed Average daily volume: not disclosed Peak daily volume: not disclosed Maximum weight of packages accepted: 31kg Company profile: DPD’s Predict service advises parcel recipients of their one-hour delivery window via an SMS or email notification. If not convenient, the receiver can use the SMS or email to change the delivery date. Thanks to Predict, DPD says that its e-retail clients have greatly improved right-first-time delivery rates.
Expert Logistics Website:
www.expertlogistics.co.uk Year founded: 1984 Parent company: DRL Holdings Speciality: residential delivery of white and brown goods Number of staff: 205
Number of depots and locations: 4 Turnover: £30 million Average daily volume: 2,800 Peak daily volume: 3,800
Maximum weight of packages accepted: no limit, heaviest products are approximately 115kg Company profile: Expert Logistics claims to be the UK’s number-one specialist in the home delivery of white goods, delivering approximately
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52