Delivery Delivery
General Delivery Terms Applicable to all Orders These general terms apply to all orders inclusive of the 3 types of products available to order and in addition to the specifi c terms set out below and on p.646.
‘Standard’ Products ‘Big & Bulky’ Products
‘Supplier Delivered’ Products
Products that do not fall into the ‘Big & Bulky’ or our ‘supplier delivered’ products categories
Identifi ed by the following logos: bb ‘Big & Bulky’ bb7 ‘Big & Bulky’ 7 day lead time
Identifi ed by the following logos: (with lead times specifi ed on the actual logo used)
d, 7d, 14d, 21d, 28d
All orders are subject to product availability. Depending on your delivery postcode and which products you order, delivery charges may apply. Please see delivery charges tables below and use our ‘Postcode Charges Checker’ icon:
on our website to calculate your estimated delivery charge.
We can only deliver to mainland UK (Great Britain) addresses and there are some postcodes within mainland UK that we are unable to reach (mainly remote locations) but please see our Postcode Matrix online or ask our Wickes Customer Assistant when you call to check whether we can deliver to your area. Delivery will be to the kerb-side of the delivery address. All delivery times and dates are estimates. We will try our best to meet the delivery estimates we have given you but shall not be responsible for any failure to deliver ordered products within these stated time frames. We will let you know if we cannot deliver your product(s) within 30 days of when we receive payment from you and give you the opportunity to wait for the product(s) or cancel your order. If you choose to cancel your order we will give you a full refund.
We strongly recommend that you do not book fi tters/tradesmen until your order has actually been delivered to you and checked by you. We cannot be held responsible for any third-party charges incurred due to non-delivery of an order or orders that have not been checked on delivery.
We are not able to process orders or deliver on UK Bank Holidays and Sundays.
All orders will be delivered to a single address. For security reasons your fi rst order using a credit/debit card for the fi rst time when placed by calling 0845 274 1000 or online will need to be delivered to the cardholder’s address. Subsequent orders can then be made to an alternative address.
We will always endeavour to make one single delivery to you where possible to minimise any inconvenience. This means that where your order contains a mix of products with different lead times, the longest lead time will apply to the whole order. Where you place an order containing items that are delivered directly by one of our ‘suppliers (Supplier Delivered products)’ one single delivery will not be possible, as our ‘supplier delivered’ products are delivered directly by our supplier.
All deliveries must be received and signed for by a person over the age of 18. If no-one is available to take the delivery, we will leave details at the address to rearrange delivery. We may need to make an additional handling charge for redelivery. Should no-one be available to take the redelivery we may cancel the order and refund your money, excluding any delivery charges.
Due to insurance guidelines, delivery personnel are unable to enter private residences. Delivery will be to the kerb-side of the delivery address. The recipient of the products is responsible for any additional lifting once the delivery has been made.
Specifi c Delivery Terms applicable to Orders placed via our Catalogue by
calling 0845 274 1000 and Online in addition to the General Delivery Terms above.
Please ensure that you provide your telephone number and email address when you place your order. For ‘Standard’ Products
Whether we can offer our next day delivery service to you will depend on your delivery postcode.
For ‘Standard’ products please check our ‘Postcode Matrix’ online before you place your order or call 0845 274 1000 to fi nd out when your products will be delivered as some postcodes may not be eligible for next day delivery.
Where our next day delivery service is available, it applies to ‘Standard’ products that are ordered Monday – Thursday before 6pm.
For orders placed on a Friday before 6pm, we will try to deliver ‘Standard’ products the following Monday.
For orders placed between 6pm on a Friday and 6pm on a Sunday, we will try to deliver ‘Standard’ products the following Tuesday.
Saturday delivery is available for £5.00 extra (see Delivery Charges table below for details and exclusions).
For ‘Big & Bulky’ Products
For Big & Bulky products please check our ‘Postcode Matrix’ online before you place your order or call 0845 274 1000 to fi nd out when your products will be delivered as some postcodes may not be eligible for next day delivery.
Where our next day delivery service is available, it only applies to ‘Big & Bulky’ products with this logo:
bb on orders placed between
Monday – Thursday before 6pm and is only available for customers who require the products to be delivered to an address within a 10 mile radius of a Wickes store and all products are in stock. This can be checked online using our ‘Postcode Charges Checker’
For orders placed on a Friday before 6pm, we will deliver ‘Big & Bulky’ products the following Monday.
For orders placed between 6pm on a Friday and 6pm on a Sunday, we will deliver ‘Big & Bulky’ products the following Tuesday.
Saturday delivery is available for £5.00 extra (see Delivery Charges table below for details and exclusions).
bb7 (‘Big & Bulky’ 7 day lead time) products are not available for next day delivery.
Delivery Charges for orders placed via our catalogue by calling 0845 274 1000 and online
Order Type
‘Standard’ products
‘Standard’ products
‘Big & Bulky’ products
(including ‘Big & Bulky’ 7 day lead time products)
bb bb7
‘Big & Bulky’ products
(including ‘Big & Bulky’ 7 day lead time products)
bb bb7 Additional product charges
‘Standard’ products AM Delivery
‘Standard’ products
Saturday Delivery (not available for B&B orders/products)
‘Big & Bulky’ products
Saturday delivery bb only
‘Big & Bulky’ 7 day lead time products Saturday Delivery
bb7 only
wickes.co.uk in-store Per product Any
Over £300
Up to £300
Order Value
Up to £45
Over £45
Delivery Charge £5.95 FREE
£20.00 if your delivery postcode is within a 5 mile radius of a Wickes store outside the M25, or within a 3 mile radius of a Wickes store within the M25. If you do not fall within the above radii please refer to our ‘Postcode Charges Checker’ online or call 0845 274 1000 to obtain a confi rmed delivery cost prior to placing your order
FREE if your delivery postcode is within a 5 mile radius of a Wickes store outside the M25, or within a 3 mile radius of a Wickes store within the M25. If your delivery address does not fall within the above radii please refer to our ‘Postcode Charges Checker’ online or call 0845 274 1000 to obtain a confi rmed delivery cost prior to placing your order
Doors = £4.95 extra Worktops = £7.50 extra Bath Suites = £20 extra
£5.00 extra But depends on delivery postcode and lead time on the product. Please refer to our ‘Postcode Matrix’ online or call 0845 274 1000 to confi rm if AM Delivery is possible for your area on the product(s) you have ordered
Any
£5.00 extra But depends on delivery postcode and lead time on the product. Please refer to our ‘Postcode Matrix’ online or call 0845 274 1000 to confi rm if Saturday Delivery is possible for your area on the product(s) you have ordered
Any
£5.00 extra But depends on delivery postcode and the lead time on the product. Please refer to our ‘Postcode Charges Checker’ online or call 0845 274 1000 to confi rm if Saturday Delivery is possible for your area on the product you have ordered
Any
£5.00 extra But depends on delivery postcode. Please refer to our ‘Postcode Charges Checker’ online or call 0845 274 1000 to confi rm if Saturday Delivery is possible for your area. Important: Delivery will be on the Saturday following the end of the 7 working day lead time
or by calling 0845 274 1000.
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