I CARE TGMC Standards of Behavior
Respect Treat every individual as a person of
worth, dignity, and importance. n Show compassion and understanding, and be non-judgmental in meeting the needs of our customers, giving them confidence in our ability to care for them.
n Give undivided attention when being addressed by a customer and give the best response possible when being asked a question.
n Remember the patient is not an interruption of my work. Tey are my reason for being here.
n Honor everyone by giving them special attention and care in order to gain their trust.
n Maintain a clean, neat, and organized work environment.
n Recognize time is valuable and strive to provide prompt service - apologize for delays.
Etiquette Convey concern and willingness to serve others by use of good manners
and kind expressions. n Be aware of others in hallways and at the bedside by not allowing my phone to interfere.
n Answer the phone with a greeting and identify myself, my role, and my department using a tone of voice that is alert, expressive, pleasant and distinct.
n Knock, introduce myself, state my purpose and ask permission to enter my patient’s room.
n Address others respectfully, avoiding phrases like ok, yeah, hold on, honey, sugar, pawpaw/mawmaw when speaking with customers.
n Be considerate to customers by giving them priority in hallways and elevators.
n When someone appears in need of directions, escort him or her to his or her destination.
n Tank patients for allowing us to care for them.
Hold one another accountable to these professional behavior standards.
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