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p46-48 nanoptix:Layout 1 18/01/2010 09:25 Page 34
Canada-based thermal printer specialists look to the future thanks to
technological partnership with Crane Payment Solutions and their
Paycheck line…
hermal printers are becoming an integral printer processes and prints in less than 2.2 seconds,
part of the marketing vision for modern which is much faster than anyone else. That’s what
casinos, and are advancing at least as fast customers are looking for because it means players
as the slot machines they live in. Now they are playing again much more quickly. So our products
can be used to resolve customer disputes, are reliable, very very fast, and we have great
market direct to the player’s hand and more. relationships with our existing customers.
Nanoptix is a fast-growing company in the gaming We built the company based on customer
sector and one to watch out for, as Casino satisfaction and customer service; we’ve never lost a
International discovered in conversation with Sales sale or a customer because they were not satisfied
and Marketing Manager Marie-Helene Mourant… with the product or the service.
Casino International: What does Nanoptix do?
Marie-Helene Mourant: We manufacture thermal
“If there’s something wrong
printers for the gaming industry. We do service a
couple of other industries, but our main focus has
with the Paycheck 4 printer,
always been gaming. We make TITO printers,
you can just take the printer
basically; we strive to make higher-end thermal
printers which remain competitive in terms of price.
out and replace it with
another one – you don’t
CI: There’s a couple of companies that
dominate the thermal printing market; what’s the
even have to power down
core of your business, do you do much outside of the machine, which is a real
MHM: It’s minimal from a sales point of view. We
bonus. That can save staff
really are more than 90 per cent focused on thermal up to 20 minutes”
printers for gaming. We do some Point-Of-Sale
product, kiosks, amusements, that kind of thing, but
we concentrate on gaming. CI: What’s your flagship product?
We might be third in the market right now, but we MHM: The Paycheck 4, part of our Paycheck line
have great engineers working very hard on constantly of products. There’s the Paycheck Slim, the
improving our products. We consider our technology Paycheck Inverted… they’re all built differently for
to be probably superior to our rivals too, we only different cabinets. The Paycheck line is what we’re
have one per cent failure in all products and our promoting, and the Paycheck 4 was launched at
G2E last year; we’re bringing it to the IGE show too.
The bezel is our own design, it’s an anti-jamming
bezel and it’s built so that if you put your hand in
the way to stop the ticket coming out, and cause a
paper jam, you can still try to pull out the paper. It
won’t jam the mechanism, it re-sets itself and the
player is good to go.
If there’s something wrong with the Paycheck 4
printer, you can just take the printer out and replace
it with another one – you don’t even have to power
down the machine, which is a real bonus. That can
save staff up to 20 minutes, so that aids profitability
to say the least.
46 FEBRUARY 2010
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