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It's one thing to say we care about
improving customer service. But it says a
lot more when we bring customers face-
to-face with the people who can make
change happen. Bombardier Service Center
Customer Roundtables do just that. We
listen. We learn. We improve. We focus on
Every Customer, Every Time.
Join us at a Service Center Customer
Roundtable near you.
www.cic.bombardier.com
Profiles
Vector Aerospace Corporation
Vector Aerospace Corporation (Vector) is a publicly traded Canadian company with its corporate offices located in Toronto, Ontario, Canada.
As a global leader in the aerospace maintenance, repair and overhaul (MRO) business, Vector services a diverse mix of defence and security,
commercial and private operators from around the globe, as well as some of the industry’s most recognizable
Original Equipment Manufacturers (OEMS).
Prior to 2008, Vector’s services were delivered through three main operating divisions: ACROHELIPRO Global Services, Atlantic
Turbines International and Sigma Aerospace. In 2008, Vector united its operational divisions under the ‘Vector Aerospace’
brand to help ensure consistency of delivery of the Vector promise: “setting the standard of customer service.”
Later in 2008, with the acquisition of the UK Ministry of Defence’s DARA (Defence Aviation Repair Agency), Fleetlands Rotary
Wing and Almondbank Components businesses, Vector became one of the leading independent aviation MRO companies in
the world, and is well-positioned to continue forward as an innovative, dynamic and growth-oriented company.
Vector’s customers and Original Equipment Manufacturer (OEM) partners rely on an unwavering commitment to the highest
levels of quality and expert technical support, competitive pricing, and industry-leading customer service. Vector represents
some of the world’s most recognizable and respected OEMs, including:
AgustaWestland - Boeing - Sikorsky - Rolls-Royce - Eurocopter Canada - Pratt & Whitney Canada - Bell Helicopter -
General Electric - Turbomeca - Sagem Avionics - Rockwell Collins
Based on these approvals, Vector offers comprehensive repair and overhaul support for engines, dynamic
components, avionics (including Supplemental Type Certificate development), structures and fabrication, and
includes in-house engine & dynamic components test cell capability.
Vector employs approximately 2,500 people at 13 locations in Canada, the United States, the United Kingdom and Africa
For more information, visit www.vectoraerospace.com
Dave McGrath, BPR Tel: 604.276.7685
Director- Marketing & Communications Cell: 604.340.2434 SETTING THE STANDARD
Vector Aerospace Corporation dave.mcgrath@vectoraerospace.com OF CUSTOMER SERVICE
#101B 5947 206A Street
Langley , BC Canada, V3A 8M1
56 Aviation Maintenance | avmain-mag.com | December 2009/January 2010
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