Profiles
Cessna
Cessna Citation Specialists Take
Support to the Next Level
C
essna Aircraft Company has honed its customer ser-
vice philosophy over more than 80 years as a world
leader in general aviation support. Continuing to set
the level of the bar, Cessna is moving beyond being content
as a leader in the types of service provided and is changing
the standard for how service is provided as well.
Cessna also continues to respond to customer input by
developing and offering new products or services available
through the company-owned service network or through the
global authorized service network.
Service Direct
Cessna’s newest initiative is ServiceDirect, a service option
designed to provide a range of customer service options for Single Focus Ensures Success
Citation operators outside of the company’s service centers. Cessna’s Citation-only focus has allowed the company to pio-
This includes on-site maintenance operations and long-term neer these innovative programs. Additionally, the company’s
logistics support including A&P mechanic placement or con- ProTech and ProParts programs help control rising labor
tract support. costs by guaranteeing labor and parts expense structures.
Mobile Service Units New Products
The unique and innovative Mobile Service Units provide Winglets - Cessna has joined with Wichita-based Winglet
scheduled and unscheduled maintenance procedures in cus- Technology LLC for installation of the Elliptical Winglet on
tomers’ own hangars. They are equipped with many of the the Citation X and delivered the first aircraft in July. The ret-
same tools and equipment found in the company’s brick-and- rofit kit includes flight and operations manual supplements
mortar facilities and can handle many procedures up to and along with an updated version of CESSNAV for customers
including engine exchanges. The success of the MSU con- who have purchased that subscription service from Cessna.
cept is prompting Cessna to add new regional trucks around Glass - Earlier this summer, Cessna flew the first Citation
the U.S. upgraded with the popular IS&S-designed AdViz glass cock-
pit. Upgrading the cockpit of many early model Citations
GO TEAMS with AdViz results in reduced weight, improved reliability and
Cessna Citation Service Centers GO TEAMS bring Citation access to navigational aids such as XM Weather, navigation
expertise and evaluation to wherever a Citation is located. charts, remote radio tuning and enhanced video.
Armed with a diagnosis, the GO TEAM dispatches parts and
people to quickly return customer aircraft to flight status. Contact Info
Cessna U.S. Citation Service Centers
Air Response Team Wichita San Antonio
Cessna’s Citation Ultra is the heart of the Air Response Team, Mesa Greensboro
or ART. Its North American assignment is delivery of parts, Orlando Milwaukee
technicians, and tooling to alleviate maintenance emergen- New York Sacramento
cies, 18-hours a day, seven days a week including most holi- +1 866 984 3272
days. In the first year of operation, Cessna’s dedicated Air
www.citationservice.com or
www.cessna.com
Response Team aircraft flew more than 160 support missions.
HomeService
This new service offered by the Citation Service Centers uses
a self-contained unit, including a portable office, equipment
and tooling for Cessna-provided technicians and locates it in
customer hangars. HomeService provides long-term dedicat-
ed support, routine maintenance and minor inspections for
new and used Citation owners. Our Service, Your Home.
48 Aviation Maintenance |
avmain-mag.com | December 2009/January 2010
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