22 HealtH Matters
Beaumont’s Staff
EngagEmEnt procEss
Beaumont Hospital in
I
n large and diverse organisations, When it comes to specific work issues,
intricate and complex communication most employees favour face-to-face
networks abound – they have to for communication over other methods, such
Dublin has a programme
such organisations to work. sometimes, as print or electronic media. the reason for
of staff engagement and
however, the ‘need-to-know’ minutiae, that is fairly obvious: It facilitates a two-way
so essential to the effective day-to-day communication process, hopefully in a fairly
communications in place that
functioning of the hospital, can crowd open and frank way.
promotes effective dialogue
out some important communications and the challenge, however, is to go much
between staff and management.
consultations about future directions. further than this by achieving genuine
In tackling this dilemma at Beaumont consultation and engagement with staff.
Jim mcGarry, the hospital’s
Hospital, our aim is not to add yet one that means managers responsible for
Communications Manager,
more layer of complexity but to facilitate briefing staff have themselves to be given
outlines the principles behind
improvements in engagement and relevant information and the opportunity to
communication at all levels, thereby helping discuss it.
the programme.
the hospital deliver the best quality care to ‘round table’ and ‘town hall’ meetings
its diverse and growing patient community. between the CeO and any staff who wish
One of the most important things about to attend are novel and have been well
our programme of staff engagement is the received. But in many ways they are really
way it aligns with the hospital’s strategic the tip of the iceberg. the crucial issue is
objectives. If individuals do not see that how, below the waterline, information from
what they are doing is tied to what the such meetings is brought to the executive
organisation is trying to do then they and heads of department and how it is then
cannot possibly see the value in their work. converted into action items.
health matters is 4.indd 22 27/11/2009 20:37:26
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