condition, which was itself a challenge remain particularly at risk. But Tony
because of the nature of the injuries.” Ridley wants to keep things in
Many were critically injured, with perspective. “While the most recent
damage to internal organs, severe burns, attack was a terrible event, companies
and multiple fractures. “We provided remain resilient and still do business in
secondary assessments and helped make the region”, he says.
decisions about surgery and patients’
fitness to fly”, says Dr Stocker. He points out that any organization with
travelers or expatriates in Indonesia
Over the course of the next ten days needs detailed security information and
International SOS evacuated eight advice to minimize the risks. “And
patients out of Jakarta. The alarm center Minimizing the risks should an incident occur, then the ability
team sourced a whole range of aviation During that day and immediately to locate people fast and immediately
providers to help transport patients to following, International SOS and coordinate a multi-disciplined response
hospitals in Singapore using air Control Risks helped nearly 200 is critical.”
ambulances fitted with portable individuals from over 40 multinational
intensive care unit equipment. Surgeons organizations. International SOS has “Our capacity to inform companies
were waiting for patients on arrival in since appointed psychologists to assist regionally and globally while responding
Singapore. Meanwhile International companies in Indonesia. For patients at the scene is second to none”,
SOS took care of all insurance and who were hospitalized, International continues Tony Ridley. “And with the
hospital bills. SOS continued to monitor treatment combination of our TravelTracker
and recuperative care. technology, travel security management
The team kept in touch with worried services, along with multi-layered
employers and families overseas, also While the Indonesian government’s medical and security assistance,
helping them on arrival in Singapore. As track record in preventing terrorism is International SOS is uniquely positioned
in previous crisis situations, International relatively good, tourist destinations and to deliver critical services in times of
SOS worked closely with all the other areas frequented by foreigners real need.” ■
embassies in the city.
Security support
While only a few clients in Jakarta
One company’s story
The hospital arranged for both to receive
rehabilitation care in singapore. Throughout
needed direct security assistance, all Freeport-McMoRan Copper & Gold Inc is
International sOs’ Dr Rene de Jongh kept me
needed up-to-date travel security advice.
the world’s largest publicly traded copper
constantly updated on their progress.
International SOS’ joint operating unit
company. Two of Freeport’s executives were
with Control Risks sent a security
at the breakfast meeting at the JW Marriott
Freeport operates far from home, in remote
specialist to Jakarta to liaise with the
and both were seriously injured in the blast.
and often dangerous locations. Knowing that
Dr Morrison Bethea, Medical Director of
our personnel have the expertise, support and
authorities, provide on-the-ground
Freeport, recalls the events that day.
care of International sOs is a great comfort.
support to members and then carry out a
We pray that we never experience anything
full security review. “At around 8pm local time Dr Myles Neri like that again, but if we did we would want
at International sOs called to tell me International sOs there to help us.”
“When things like this happen there can
exactly what had happened in Jakarta and
be a lot of ‘white noise’ through internet
to inform me of the plan to care for our “I would like to express my sincere
and news channels”, says Tony Ridley,
two executives. Dr Ari, an International
appreciation to you and your staff
sOs doctor then called from the hospital in
International SOS’ Regional Security
for the exemplary services you have
Jakarta. International sOs had transported
and Intelligence Director for Asia
one of the men so that both were now at
provided to our company during
Pacific. “We constantly disseminated
the Medistra hospital. Dr Neri recommended
this most recent crisis. All of us at
up-to-date security and travel
that both men be transferred as soon
the Freeport organization value our
information to help companies make as possible to the university Hospital in
relationship with International sOs...
informed decisions to help keep travelers singapore because it specialized in the care
secure.” The alarm center dealt with
of patients who had suffered trauma.
We look forward to many years of
working together as one team.”
around 185 security cases in the first
Once International sOs had equipped our
day. Over the course of three days, five
Extract from a letter to Arnaud Vaissié, CEO
aircraft in Jakarta with medical equipment,
International SOS from James R Moffett, Chairman,
special advisories were issued on the the patients were flown to singapore Freeport-McMoRan Copper & Gold Inc.
changing security situation.
accompanied by an International sOs team.
HotlIne - Issue 2 7
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