with the ongoing development of themselves have peace of mind and the Best of breed
TravelTracker in response to what freedom to concentrate on the task in In April 2009, with International SOS’
organizations need. “TravelTracker is hand”, he explains. strategic alliance with the world’s
about helping companies to meet their leading business risk consultancy
duty of care responsibilities while David points out that it can be Control Risks, TravelTracker became a
efficiently delivering a travel risk surprisingly difficult to pinpoint the reality. “By combining International
management plan. And travelers exact location of employees of large SOS’ Traveler Locator Service and
multinational corporations. There are Control Risks’ equivalent product, we’ve
large volumes of travel data on different created a ‘best of breed’ system that
TravelTracker at a glance
systems, as well as different kinds of incorporates the very best features of
communications with individual each of our products, all built on our
Automated pre-travel advisory
travelers. Getting their whereabouts – existing proven technical platform”, says
delivered by email – customized
not just what country they’re in, but Tim Daniel, Group Executive Vice
email to travelers filled with
which hotel, can be time-consuming. President at International SOS.
destination-specific health and
“With TravelTracker, organizations can
safety advice.
integrate the data to track, identify and Since the launch, Tim says that feedback
Real-time traveler situation overview communicate with global travelers from clients has been very positive,
– instant view of travelers and instantly”, he says. particularly about new search and
associated risk levels, all available mapping facilities. And more
for drill-down through an interactive In every security or mass-casualty enhancements are due in the next year.
world map. situation involving International SOS
Built-in communication vehicles
members, TravelTracker is used behind For Ken Lucas at Bank of America,
– integrated email and short text
the scenes, helping crisis management TravelTracker is an integrated
messages to instantly communicate
team to build the picture of what’s component of its travel risk management
with all travelers or specific groups
happening and plan accordingly. It was strategy. “Each International SOS
used in the recent Jakarta bombings and service that we can utilize is brought
Customizable daily reporting
also in the Air France and Yemenia into the Bank’s policies and procedures”,
– updates on traveler bookings to
Airways crashes. he says.
high-risk destinations, including risk
exposure by day, week or month
“The first few minutes and hours of any Ken and his team have been thanked by
Advanced search facilities
crisis can be chaotic. Getting accurate the Bank’s travelers for their proactive
– access for multiple users to
information on who may be affected and approach to looking after them. “I
travelers’ data by function,
their whereabouts is critical. hugely value the integrated solution we
department or geographic regions
TravelTracker is something that crosses have from International SOS – including
Customizable risks ratings over every part of our operation”, says all the support through its alarm center
– for entering corporate-specific David Marks. “We can use it to pull data network. It gives us the thumbs-up that
information to reflect and both on members and online customers, each traveler is safe.” ■
communicate internal risk assessment as well as for internal use across our
If you’d like to find out more about how
and policies alarm center network.”
TravelTracker could help your organization, contact
onlinesales@internationalsos.com.
HotlIne - Issue 2 15
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