during the tournament in June there was service, including a direction service solutions in-country”, says Christine.
one incident of a criminal informant and translation facilities. The But there is still a huge amount to be
working within airport security.” Johannesburg alarm center will provide done before kick-off in 2010. As chief
Specialist travel security staff with additional language capabilities to executive of the local organizing
particular knowledge of the country will complement the 11 South African committee, Danny Jordaan pointed out,
be based 24/7 at International SOS languages, including French, “In terms of scale and complexity, the
alarm centers. “One particular security Portuguese, German, Chinese, Japanese World Cup is very different to any other
risk is being stuck with a broken-down and Korean. Subscribers to the program football event and we are therefore
vehicle, so the roadside assistance can choose add-on services depending already well advanced in planning for
service is an essential component of the on their needs, for example a risk the extra demands”. In response
2010 program”, says Serena Garde. assessment for their organization, International SOS team is working with
Once they’ve reached South Africa, customized first-aid kits and first-aid the event partners and sponsors to tie
travelers will be advised to ring the training. Corporate clients can also down the exact arrangements that will
alarm center if they have any questions choose to have a doctor or nurse on be in place for travelers. “Our members
or problems. Additional security standby for traveling groups, either at and clients will be looking to
services such as security training and the hotel or on a one-hour call-out, or International SOS to be there for the
personal protection can also be even to have an ambulance on standby duration of the World Cup”, says Serena
combined with the membership program outside the hotel. Garde, “Essentially we want to deliver a
services. world-class experience off-field to
Scale and complexity match the standards they’ll see on
Add-on services International SOS’ experience assisting the pitch.” ■
Aside from medical and security issues, Visa’s guests during the 2009 Games
International SOS teams will help to has been an invaluable part of preparing
keep things running smoothly through a for 2010. “It was a very positive
specially designed concierge-desk experience that enabled us to trial our
Services available from International SOS
A package of services has been especially designed for guests to South Africa in 2010
Service Medical services Security services * Concierge services
Before
• Medical hotline • security assistance • Travel arrangements
• Health risk assessment and • security audits (GAP analysis) • Language support
recommendation plan
• surveys and risk assessment
• VIP guests’ medical assessment
• Review/develop bespoke security
• Onsite medical services emergency Response Plan
• Review/develop bespoke Medical • security training and assistance
emergency Response Plan
• specialized occupational health services
(vaccination programs, wellness
campaigns)
• First-aid training
• First-aid kits
• specialized training for medical
professionals
During
• Medical staff standby • security briefings • Travel arrangements
• Medical equipment standby • security assistance • Language support
• Dedicated VIP standby clinic: hotel • Limousine/car hire
or mobile
• Luxury gift procurement
• Ambulance standby
• Banqueting/conferencing
• VIP membership coverage
After
• extension of services for remaining staff
• Debriefing sessions
* Security services are provided by a joint venture between International SOS and Control Risks
HotlIne - Issue 2 5
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