Critical response
Just a week after Indonesia’s peaceful presidential
centers. As the news networks were
breaking the story, the team actioned a
elections, the city of Jakarta was rocked by terrorist
plan to identify and help International
attacks that echoed violence earlier this decade.
SOS members caught up in the attacks.
Using International SOS’ web-based
TravelTracker system, organizations
were already trying to reach their
affected travelers and asking
International SOS to help. Meanwhile
the alarm center team in Jakarta was
also busy locating members using
TravelTracker as well as a list obtained
by the team on the ground with the
names of all the guests who had
attended the breakfast meeting.
Treating the wounded
The first International SOS medical
team had been on site within 15 minutes
of the blasts. Back at the Kuningan
clinic 26 injured people were treated,
and another four were seen at
International SOS’ Cipete clinic for
minor treatment.
By 8.30am the security forces had
directed all hotel guests and employees
to assemble in a soccer field in front of
A
t 7.45am on July 17 twin bombs immediately mobilized a medical team the Ritz-Carlton. “We assisted anyone
went off at the Ritz-Carlton and to the site to provide medical assistance who needed help, treating mainly minor
JW Marriott hotels in the Mega and our staff also alerted the injuries such as scrapes and cuts”, recalls
Kuningan area of Jakarta. Nine people International SOS Jakarta alarm center”, Atty. Half the medical team went on to
were killed and 55 injured in Indonesia’s says Atty. “Throughout that day, we the Marriott hotel where they were given
tenth terrorist attack since 2000. stayed in constant contact with our good access to treat the walking wounded.
teams on the ground, and also with the
While a group of business executives Indonesian authorities.” Such close Evacuating casualties
attended a breakfast meeting, a bomb cross-agency communication that day Those with more serious injuries were
exploded at the Marriott hotel. Minutes was to prove critical to the effectiveness taken to three local hospitals where
later another bomb was detonated at the of International SOS’ response. International SOS also deployed teams
Ritz-Carlton less than 200 meters away, to assess patients and oversee their care.
ripping off its facade. Locating members Dr Uwe Stocker is International SOS’
By 9am International SOS had convened Regional Medical Director, Assistance
At International SOS’ Kuningan clinic, its crisis management team of logistics, Services. “The situation was inevitably
just 500 meters away from the JW security, medical, communications, and quite confused with large numbers of
Marriott hotel, Clinic Manager Atty aviation experts from the Jakarta, casualties at the hospitals”, he recalls.
Soler heard the explosion. “We Singapore, and Philadelphia alarm “First we had to evaluate each patient’s
6 InternatIonal sos
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