Fitness to travel Insurance
18. The Passenger making the booking represents that all 32. It is a condition of the Contract that every Passenger must
Passengers in the booking are fit to travel. have travel insurance in force for the entire duration of the
Booking
19. At the time of booking every Passenger is obliged to Package. Details of the insurance policy (which must as a
inform Ocean Village of any illnesses or physical or mental minimum include medical and repatriation coverage for not
incapacities which may require special care or assistance. No less than £2 million) must be provided at the time of booking
booking can be accepted for Passengers whose physical or or as soon as practicable thereafter.
mental conditions would render their participation in the 33. Wherever possible, Ocean Village will offer general
Package impossible or dangerous for the individual assistance to any Passenger who suffers illness, personal
concerned or for others, or which require methods of care or injury or death during the period of the Package, whether or
conditions
assistance that are impossible or impracticable to provide on not arising from an activity forming part of the Package and
board the ship. whether or not the result of fault by any party.
20. Ocean Village reserves the right to require any Passenger 34. Any cost or expense which is reasonably incurred by
to produce medical evidence of fitness to travel on the Ocean Village for or on behalf of the Passenger in respect of
Package. any form of medical, dental or similar treatment, hotel,
21. Passengers who may require special treatment or transportation, repatriation or any other expense shall be
assistance (including Passengers who use wheelchairs) must repayable by the Passenger to Ocean Village, whether or not
advise Ocean Village in writing before a booking is made. such sum is covered by the Passenger’s travel insurance.
Passengers who use wheelchairs must furnish their own
standard size wheelchairs and must be accompanied by a Prices and extras
travelling companion fit and able to assist them. Ships’ 35. All prices are based on costs and exchange rates as at
wheelchairs are available for emergency use only. Further October 2009. Ocean Village reserves the right to vary
information is contained in the brochure. Ocean Village particulars and prices shown in the brochure after the date of
reserves the right to refuse passage to any Passenger who publication. Prices, discounts, supplements and special
has failed to notify Ocean Village of the need for assistance. offers advertised in the brochure or elsewhere may be
These are the terms and conditions which will apply to 7. Shore excursions are available for separate purchase on
22. Ocean Village and/or the relevant port authorities shall be withdrawn or changed. Prices may go up or down.
your holiday. Please read them carefully as you will be board and are arranged by Ocean Village with local operators.
entitled to administer a Public Health Questionnaire at any Passengers should contact their travel agent for up to date
bound by them. They do not form part of the Contract and are not performed
time. All Passengers agree to complete the pre-boarding prices and charges before booking, or call us on 0845 358
questionnaire and to supply accurate information regarding 5000, or visit our website: www.oceanvillageholidays.co.uk.
Definitions
by Ocean Village.
8. A booking may only be made by a person aged 18 or over.
any symptoms of illness including but not limited to gastro- 36. The price of your Package can be varied due to changes
intestinal illness. In the interests of health and safety Ocean in transportation costs such as fuel, scheduled air fares and
1. In these Conditions and unless the context requires
All Passengers who, at the time of departure, will be under 18
Village may deny boarding to any Passenger who has other airline cost changes which are part of the contract
otherwise: “the Contract” means the contract made
years old must be accompanied by a Passenger aged 21 or
symptoms of any viral or bacterial illness including but not between the airline (and their agents) and Ocean Village,
between Ocean Village and the Passenger relating to the
over who will at all times during the Package be responsible
limited to Norovirus. Refusal by a Passenger to complete the government action such as changes in VAT or any other
Package; “Cruise” means the cruise on board the ship as
for their welfare, conduct and behaviour. Passengers under
relevant pre-boarding questionnaire may in itself result in government imposed changes and currency changes in
described in the relevant Ocean Village brochure or other
16 years old are not permitted to disembark the ship in any
denied boarding. All cases of denied boarding will be treated relation to an exchange rate variation. In the case of any
documentation published by or on behalf of Ocean Village;
port without a Passenger who is accompanying them on the
as a cancellation attracting 100% cancellation charges in small variation, an amount equivalent to 2 per cent of the
“force majeure” means unusual and unforeseeable
Package in accordance with this clause.
accordance with clause 38. price of your travel arrangements, which excludes insurance
circumstances beyond the control of Ocean Village that
9. Children aged 6 months or less at the commencement of
23. In the event that any viral and/or bacterial illness is premiums and any amendment charges, will be absorbed for
Ocean Village cannot, even with the exercise of reasonable
the Package will be refused permission to board the ship and
diagnosed whilst a Passenger is on board that Passenger increases but not retained from refunds. For larger variations
skill and care, provide the Package, or part thereof, including
Ocean Village shall have no liability whatsoever for any
may be required to remain in his or her cabin for reasons of this 2 per cent will still be absorbed for increases but not
any part of the itinerary, and includes (without limitation) war or
consequences of such refusal. Certain Packages also have
health and safety. In the event that any Passenger refuses to retained from refunds. In either case there will be an
threat of war, terrorist activity or the threat of terrorist activity,
prohibitions on children aged 12 months or less. Passengers
remain in their cabin during the period recommended by the administration charge of £1 per Passenger, together with an
riots, civil commotion, disaster, Act of God, natural and
should check with Ocean Village before booking.
ship’s doctor then that Passenger may for reasons of health amount to cover agents' commission. If this means the
nuclear disaster, fire, closure of ports, strikes or other
10. Passengers are responsible for ensuring that they arrive in
and safety be disembarked by Ocean Village without any Passenger has to pay an increase of more than 10 per cent of
industrial action, medical problems on board the ship or at
plenty of time for check in for flights to/from the vessel
further liability. the price of the Package, the Passenger may cancel the
intended ports, including, in each case, incidents of infectious
including any interconnecting flights. Passengers are
24. Ocean Village may refuse passage to any Passenger who Contract and receive a full refund of all monies paid, except
or other diseases or illnesses, lawful deviation at sea in
responsible for checking with regard to any delay/cancellation
it considers is unfit for travel or whose condition may for any amendment charges or insurance premiums. No
response to a distress call or other emergency and adverse
of flights. Passengers must ensure that they have a valid
constitute a danger to themselves or to others, on board the consequential costs or expenses or loss of profits will be
weather conditions; “itinerary” means the proposed itinerary
passport and any other necessary travel documents (such as
ship or otherwise. See also clauses 25 to 31. payable. Ocean Village will consider an appropriate refund of
as described in the relevant Ocean Village brochure or other
visas) for their Package and should read the relevant section
documentation published by or on behalf of Ocean Village;
Ocean Village’s brochure before booking.
Pregnancy
insurance premiums paid if the Passenger can show that
he/she was unable to transfer or re-use the policy. Should
“the Passenger” means each and every person named in
11. Ocean Village may incur a fine if the Passenger fails to
25. Ocean Village recommends that women who are less the Passenger decide to cancel for this reason, the
the booking and/or an Ocean Village ticket; “Ocean Village”
comply with all relevant visa or documentation requirements
than 12 weeks pregnant should seek medical advice prior to Passenger must exercise his right to do so within 14 days
means Carnival plc trading as Ocean Village; “the price”
for their Package. Ocean Village reserves the right to re-
travel. from the issue date printed on the final invoice. Alternatively,
means the price for the Package (excluding shore excursions
charge any such fines to the Passenger.
26. Ocean Village does not have on board its ships adequate the Passenger can accept an offer of an alternative Package if
and any additional charges shown as such in the relevant
medical facilities for childbirth. Accordingly for reasons of Ocean Village is able to provide an alternative and transfer
Ocean Village brochure or otherwise advertised) applicable at
Amendments to the contract
health and safety Ocean Village regrets that it cannot carry payment made in respect of the original Package to the
the time of booking and payable by the Passenger under the
12. In clauses 12 and 13, “another person” means another
Passengers who will have entered their 24th week of alternative Package. If the cost of the alternative Package is
Contract; “shore excursion” means any excursion offered for
person who satisfies all conditions applicable to the Package.
pregnancy or beyond at any point during their Package. All less than the original Package the difference in price will be
sale by Ocean Village for which a separate charge is payable
A Package may be transferred to another person provided
pregnant women are required to produce a doctor’s or refundable. Please note that travel arrangements are not
at the time outside the price whether reserved in the UK prior
that the Passenger consults with Ocean Village prior to
midwife’s letter stating that mother and baby are in good always purchased in local currency and some apparent
to the commencement of the Package or purchased on
purporting to transfer the Package (so that, for example,
health, fit to travel taking into account the proposed itinerary changes have no impact on the price of your Package due to
board the ship; “shuttle service” means any transportation
Ocean Village may require the Package is transferred to
and that the pregnancy is not high-risk. The letter must also contractual and other protection in place.
service (ferry, bus, coach or minibus) provided by a third party
someone on its wait list) and Ocean Village receives the
include the estimated date of delivery (EDD) calculated from 37. All accounts for on-board services and goods and for
which may (without guarantee) be available to Ocean Village’s
transfer request more than 56 days before the scheduled
both the last menstrual period (LMP) and ultrasound (if shore excursions must be settled in full before the Passenger
passengers in certain ports; “Package” means the Cruise
departure date. Between 56 and 14 days (inclusive) before
performed). Ocean Village cannot accept a booking or leaves the ship. In the event that a Passenger fails to settle his
and any flights to and from the UK and any pre-cruise and/or
the scheduled departure date and subject to the conditions
subsequently carry a Passenger unless they comply with the on-board account at or before the completion of the Cruise,
post-cruise package which is sold at the same time as the
above, Ocean Village will normally agree to such a transfer
requirements of this clause. In the case of a booking by or on Ocean Village shall be entitled to make a reasonable
Cruise, but not shore excursions or shuttle services; “a
only where the original Passenger will be prevented from
behalf of a pregnant Passenger made before it could administration charge for the subsequent collection of such
significant alteration” means major changes to your cruise;
travelling by reason of an unavoidable event (such as illness,
reasonably have been known that the Passenger would not sum due in addition to any costs of legal process.
“Supplier(s)” means any company or individual which
death of a close relative or jury service) and Ocean Village
be able to join the Package by reason of the Passenger
provides any service forming part of the Package.
may require satisfactory evidence before agreeing to the
transfer. All transfers of a Package to another person at any
entering their 24th week of pregnancy or beyond at any point Cancellation by the passenger
The contract time up to 14 days or more before the scheduled departure
in their Package, Ocean Village will refund in full the price paid 38. The Passenger may cancel the Contract at any time prior
by or on behalf of that Passenger and the price paid by any to the commencement of the Package by giving notice in
2. The Contract shall be between Ocean Village and the
date will be subject to an administration charge of £20.
accompanying Passenger, provided that the pregnant writing to Reservations Department, Ocean Village, Carnival
Passenger on the basis of these Conditions and the
13. Any request for a transfer of a Package to another person
Passenger notified Ocean Village as soon as reasonably House, 100 Harbour Parade, Southampton, SO15 1ST (fax
information contained in the brochure, and shall be governed
which is received by Ocean Village 13 days or less before the
practicable upon becoming aware that she would not be able number 023 8065 7466), but in that event Ocean Village shall
by English law and the non-exclusive jurisdiction of the
scheduled departure date shall be treated as a cancellation
to join the Package, but shall otherwise have no liability be entitled to levy a cancellation charge as a percentage of
English courts.
by the Passenger of the Contract and a cancellation charge
whatsoever. Ocean Village expressly reserves the right to the price paid in accordance with the following scales.
3. By making a booking, the Passenger confirms that all
under clause 38 shall become payable.
refuse passage on board to any Passenger who appears to
persons named in the booking including minors and persons
14. Any transfer of a Package including any flights will also be
be in an advanced state of pregnancy and Ocean Village shall
Period before departure within which Cancellation
under disability (and their personal representatives) have
subject to any charges imposed by the airline. Passengers
have no liability whatsoever in respect of either such refusal
notice of cancellation is charges (percentage
agreed to be bound by these Conditions and all other terms
should note that airlines may not allow transfers on scheduled
and/or the carriage of any such Passenger.
received by Ocean Village of price paid)
of the Contract, and that he/she has their authority to do so
flights and that a flight booking may have to be cancelled and
27. Pregnant Passengers are referred to clauses 29 - 31
From the date of booking
on their behalf.
rebooked, in which event the re-booking will always be
headed “Medical Treatment” for information regarding the until 57 days before departure
Deposit
4. All Packages are subject to availability at the time of
subject to flight availability and to payment of any charges
medical facilities on board. 56 to 42 days 45%
booking. No Contract shall be made until the deposit (or,
imposed by the airline which may, in some cases, be the full
28. The ship’s doctor is not qualified to deliver babies or to 41 to 16 days 75%
where appropriate, the full price) has been paid, whether or
cost of the ticket.
offer pre or post natal treatment and no responsibility is 15 to 6 days 90%
not a booking confirmation has been issued, but all money
15. If a Passenger wishes to transfer to another Package, this
accepted by Ocean Village in respect of the inability to Less than 6 days before
paid to a travel agent shall be treated as having been paid to
will generally be treated as a cancellation under clause 38.
provide such services or equipment. departure or failure to embark.
100%
Ocean Village. Failure to pay the balance by the due date
Ocean Village, at its discretion, may allow the transfer without
shall entitle Ocean Village to cancel the booking and retain the
treating it as a cancellation if the Ocean Village holiday to
Medical treatment
For fly cruises, departure day is the date of the flight
departure.
deposit by way of a cancellation charge. Failure to pay any
which the transfer is to be made departs within 12 months of
29. The Passenger acknowledges that whilst there is a
other amount by the due date shall entitle Ocean Village to
the original and is for a higher price. Agreement to transfer a 39. It may be possible for the Passenger to re-claim these
qualified doctor on board it is the Passenger’s obligation and
cancel the booking and to retain an amount by way of a
Package would also be conditional upon such a request cancellation charges (less any applicable excess) under the
responsibility to seek medical assistance if necessary during
cancellation charge as set out in clause 38.
being made more than 56 days before the original scheduled terms of the Passenger’s insurance policy. Claims should be
the Cruise.
5. A Passenger shall not have the right to exclusive
departure date; there being availability; and to payment of submitted to the appropriate insurer. After departure, if the
30. The ship’s doctor is not a specialist and the ship’s medical
occupancy of a cabin with two or more berths unless the
both an administration charge of £100 and any expenses Passenger disembarks whether by reason of sickness or any
centre is not required to be and is not equipped to the same
single person supplement is paid. If a cancellation results in a
(such as airline charges) incurred by Ocean Village as a result. other reason the Passenger will not be entitled to a refund of
standards as a land based hospital. The ship carries medical
Passenger becoming the sole occupant of a cabin with two
Such a transfer would only be allowed on one occasion. The a proportion of the Package not used.
supplies and equipment in accordance with the requirements
or more berths, he/she shall be liable to pay the single person
criteria for allowing transfers may be changed by Ocean
of its flag state. Neither Ocean Village nor the ship’s doctor
supplement. If a cancellation reduces the number of
Village at any time without notice. Alteration and cancellation by
shall be liable to the Passenger as a result of any inability to
Passengers originally booked together in a cabin, the
16. All such transfers to another Package will be treated as a
treat any medical condition as a result.
Ocean Village prior to departure
remaining Passengers shall each be liable to pay any increase
new booking. Any discount or promotion applicable to the
31. In the event of illness or injury a Passenger may have to 40. Whilst Ocean Village will do its best not to cancel or to
in the price arising as the result of such reduction.
original booking may not apply to the new booking, in which
be landed ashore for medical treatment. No representations make any significant alteration after a booking has been
6. For Packages including any flights to or from the UK (and if
case the Passenger shall be required to pay any difference in
are made regarding the quality of medical treatment at any made, it shall nevertheless be entitled at any time prior to
not already confirmed at the time of booking), Ocean Village
price.
port of call or at the place at which the Passenger is landed. departure to cancel the Contract or to change and/or curtail
will issue an ATOL confirmation invoice giving the details of
17. After a Package has been booked, Ocean Village will try
Medical facilities do vary from port to port and no the Package where this reasonably becomes necessary on
the flight arrangements (including UK and destination airports)
to accommodate any request for a change (such as a change
representations or warranties are made in relation to the operational, commercial or other grounds. Ocean Village will
within a reasonable time after such arrangements are known.
of cabin), but such changes are always at Ocean Village’s
discretion and are subject to an administration charge of £20.
standard of medical treatment provided by the various inform the Passenger of any such cancellation or change of
hospitals and/or clinics. Package as quickly as possible (with, where appropriate,
written confirmation as soon as reasonably possible
thereafter). If Ocean Village makes a significant alteration to
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