Important Information
stepped gangway that pivots to take account of the tide, circumstances, refreshments, accommodation and meals care of you could have an impact on the environment. Our
known as the accommodation ladder. When the may be provided as appropriate, subject always to the waste treatment facilities ensure that all waste water is
accommodation ladder is in use, you will need some facilities and services locally available. Ocean Village’s aim appropriately managed to minimise its impact upon the
independent mobility in order to walk down the gangway.
will always be to minimise the inconvenience of any delays.
oceans. All general waste is treated on board to reduce its
At ports where the ship is unable to dock at the quayside, volume prior to landing ashore, and wherever possible general
indicated by a
Brochure information▲
symbol by the destination description, and waste is recycled. We are reducing our air emissions through
where conditions permit, passengers are taken ashore by The information in this brochure represents Ocean Village’s the implementation of fuel efficiency measures, including
the ship’s launches (or “tenders”). There is a possibility in plans and intentions at the time of going to press. Events improved hull coatings, low energy lamps, increased
exceptional circumstances that launches will also be used subsequent to the printing of the brochure may cause us recirculation of waste heat and improved efficiency in air
to get passengers ashore at ports featuring the
*
symbol. unavoidably to change our plans, which could affect the conditioning, and we continue to explore new technologies.
Every effort will be made to offer access ashore via the published itineraries and/or the prices and port taxes.
Through these measures and other initiatives Ocean Village
‘tenders’ but you must have some independent mobility in
In the event of such changes or alterations, you will be
will ensure that we help preserve our environment for future
order to step into the tenders and out of them on the shore
told as soon as reasonably possible, but Ocean Village gives generations.
side. Please note that for Health and Safety reasons, the
notice that all information in this brochure is subject to
crew are unable to lift passengers into and out of tenders.
alteration with or without notice. Passengers are carried
ABTA membership
For passengers who use a wheelchair part-time and have subject to the conditions of the carriers concerned. You will
Ocean Village is a member of ABTA with membership
sufficient independent mobility to step in and out of the find Ocean Village booking conditions at the back of this
number V8764. ABTA and ABTA members help
tender, we will transfer wheelchairs into the tender or onto
holidaymakers to get the most from their travel and assist
brochure on pages 94-95.
the quayside as appropriate, provided no individual part of
them when things do not go according to plan. We are
We are able to provide core information about our holidays
the wheelchair weighs more than 23kgs when broken
obliged to maintain a high standard of service to you by
down. You or your travelling companion will be responsible
in alternative formats. If you would like to discuss your ABTA's Code of Conduct. For further information about
for dismantling and assembling your wheelchair, although if
requirements please call 0845 358 5000. ABTA, the Code of Conduct and the arbitration scheme
requested, we will endeavour to assist where practical and The photography used in this brochure depicts typical
available to you if you have a complaint, contact ABTA
safe to do so. Occasionally, at certain terminals at which the locations and scenes that may be viewed on an Ocean
at 30 Park Street, London SE1 9EQ, call 0203 117 0500 or
ship berths there are specific access issues and we aim to
visit www.abta.com.
Village holiday. Any imagery used may not be a specific
provide information on such issues in advance of the cruise. representation of what can be seen on that cruise, but may
Your financial protection
Mobility – Action Ashore
simply reflect the ambience or theme of a location visited. The fly cruises in this brochure are ATOL protected by the
We will send you an Action Ashore brochure about 8-10
Data protection
Civil Aviation Authority. Our ATOL number is ATOL 6294.
ATOL protection does not apply to all cruises shown in this
weeks before your departure date. The brochure
Ocean Village is a trading name of Carnival plc. Personal
brochure. All non-fly cruises sold in the UK are protected by
descriptions set out to offer practical advice based upon our
information you provide to us in connection with your
ABTA. Please see our booking conditions for more
operating experience. We would strongly advise you to read
booking will be processed by Carnival plc in accordance
information, and if in doubt ask us to confirm what protection
the excursion descriptions to make sure that your chosen
with our Data Protection Policy set out in the Booking may apply to your booking.
trip is suitable for your individual personal requirements. The
Conditions and for marketing purposes as set out below.
majority of our Action Ashore trips use coaches. We use our
best efforts to obtain appropriate transport although it is not
Ocean Village is a Carnival plc brand. Carnival plc and
always possible to secure fully accessible vehicles. Please
Carnival Corporation group companies (including those in
note that should passengers wish to travel independently
the US) may wish to contact you by post, email and/or
taxis are usually available for hire close to the ship’s berth. telephone with information and offers from Ocean Village
Cancellations
and other Carnival group cruise brands (such as P&O
Cruises, Cunard, Princess Cruises, Seabourn Cruise Line,
We hope you don’t have to cancel your holiday with Ocean
Holland America Line, Carnival Cruise Lines and Costa
Village. But if you do, for whatever reason, you must contact
Cruises). If you have booked and you would like to alter
us immediately to confirm cancellation, returning any deposit
confirmations or tickets you’ve received for cancellation.
your marketing preferences you can now do so via the
Cancellation charges will then apply in accordance with the
‘Already Booked’ section of the Ocean Village website.
scales set out in the booking conditions on pages 94-95.
Alternatively, you can write to us at Customer Data
Department, Ocean Village, Carnival House, 100 Harbour
Destination safety Parade, Southampton, SO15 1ST.
The Foreign and Commonwealth Office Travel Advice
Unit may have issued information about your holiday
Environmental statement
destination. You are advised to check this information on
At Ocean Village we take our environmental responsibilities
BBC2 Ceefax page 470 onwards, on the internet at
very seriously and are committed to reducing our
www.fco.gov.uk/knowbeforeyougo or by telephone on
environmental impact. We are dedicated to preserving the
0845 850 2829. Alternatively, you can contact the ABTA marine environment in which we operate, and therefore
Information Department on 0901 201 5050 (calls are believe it is our duty to introduce environmental practices,
charged at 50p per minute). which set a high standard of excellence and responsibility.
Delays
To support our aim we have developed an environmental
management system independently certified to ISO 14001,
Delays to both ships and to flights we have arranged, whilst
which is the most widely recognised global standard for
very rare, do occur occasionally. In such situations where the
ship or a flight arranged by Ocean Village is delayed, we will
improving environmental performance.
(in liaison with suppliers of services where appropriate) use We recognise that without appropriate treatment the waste
our best efforts to ensure the comfort of passengers during generated on board our ships, together with the fuel and
the course of any such delay. Depending on the particular other products we use to transport, feed, entertain and take
www.oceanvillageholidays.co.uk
90
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