Important
information
Passports and visas
incurred by Ocean Village as a result. Such a transfer would passenger during the course of your holiday we shall
If you are a British Citizen, a full passport (which will be
only be allowed on one occasion. The criteria for allowing refuse boarding. Please also note that, if in our
valid for six months after the date you return from your
transfers may be changed by Ocean Village at any time reasonable opinion or that of the ship’s Doctor or
holiday) is required for all holidays in this brochure. Please
without notice. If you change holiday, a new fare will apply Master, your condition is, or becomes, such that it is
note that British Visitor passports are no longer valid. If you
and any discount or promotional benefit you may have beyond the care that we would be able to provide, we
need a new passport you should apply in good time prior
received at the time of the original booking may not apply do reserve the right and entitlement to terminate your
to your departure. If you are applying for a passport for the
to the new booking. Once a holiday is booked, Ocean holiday.
first time you may be required to attend an interview with
Village will try to accommodate any requested
This may mean you will be landed at any port that the ship
the Passport Service and should allow a minimum of six
amendments to that holiday (e.g. change of cabin),
calls at and in this situation you will be fully responsible for
weeks for it to be issued. For more information please
although such changes are at Ocean Village’s discretion
any costs or expenditure incurred. Failure to disclose details
visit www.direct.gov.uk/passports or call Ocean Village
and are subject to an administration fee of £20.
of any specified or diagnosed condition may result in your
on 0845 358 5000. At the time of going to press no visas Additionally where a passenger (or passengers) travelling insurance being invalidated.
were required for holders of British Citizen passports for in a cabin cancel(s) but a person sharing the cabin
holidays in this brochure. wishes to continue to travel, Ocean Village will reassess
Mobility
The ship caters for passengers bringing wheelchairs or
If you DO NOT hold a British Citizen passport then your
the price on a reduced occupancy basis.
mobility scooters (referred to collectively in this section as
passport, travel documentation and visa requirements may In some cases, due to circumstances beyond our
wheelchairs). With lifts and wheelchair accessible routes to
be different. Non-European passport holders may need a control, we may need to change flight details without
the vast majority of public areas on board, as well as a
Schengen Visa to enter Europe, and should check the entry prior warning. Ocean Village reserves the right to do this
number of cabins adapted for wheelchair users, including
requirements in advance, as these must be applied for in at any time.
wide doorways and bathrooms featuring wheel-in showers,
person. You should check with your Embassy or travel
we aim to make your stay as relaxing and comfortable as
agent, or call Ocean Village on 0845 358 5000 to ensure
Health
possible.
you have the correct documentation for your holiday
For your own safety and wellbeing – and that of other
(particularly if you hold a British Subject passport).
passengers – you must be fit and healthy to travel with If you are planning to bring a wheelchair on board with you,
us and to undertake all the flights and activities you have it is essential that you let us know at the time of booking so
Remember that children under 16 need travel documents
booked. There is a well equipped Medical Centre on we can advise you of restrictions on the size and type of
too. For Caribbean holidays all children under 16 need to
board the ship, supported by qualified doctors and our wheelchairs we accept on board (please note that we are
have their own passport. For Mediterranean holidays, if
Medical Centre is accredited by the prestigious United unable to provide wheelchairs, walking frames or other
children under 16 are not already included in a valid
Kingdom Health Quality Services and certified to mobility aids for passenger use). We will then contact you to
passport then they must have their own passport in
ISO9001:2000. However, the facilities are not designed obtain further information. Before making a booking, please
order to travel.
for extensive or continuing treatment of pre-existing familiarise yourself with clauses 18-24 of the booking
Vaccinations
conditions. Please note that all treatments on board are conditions in this brochure (see pages 94-95).
If you don’t like needles then the good news is that there
charged at private rates, although you should be able to
Please be aware that a ship is not always the easiest
are no compulsory vaccinations required before you travel.
claim most charges back through your holiday insurance
environment for using a wheelchair. Although our crew are
However, requirements do change so you should check
after payment of any excess.
always very helpful, they are unable to assist in moving you
with your GP or see the Department of Health’s leaflet Please note that : around the ship, or in any personal day-to-day tasks. For
‘Health Advice for Travellers’ (available from Post Offices or You must inform us at the time of booking of any this reason, we require passengers who use a wheelchair to
by visiting www.dh.gov.uk) before you leave. Alternatively, medical condition that requires special treatment whilst be accompanied by a personal assistant/travelling
you can find the location of your nearest MASTA (Medical you are on holiday with Ocean Village. In particular we companion to provide these services. There must be one
Advisory Service for Travellers Abroad) online at must be advised if you will be taking a nebuliser, CPAP able companion per wheelchair user. Standard cabins (i.e.
www.masta.org. machine or any other medical electrical equipment, not adapted) are not suitable for full-time wheelchair users
Travel insurance
if you will be taking an oxygen cylinder or oxygen because their doorways are not wide enough for most
concentrator, if you require peritoneal dialysis, or if wheelchairs to pass through and the bathrooms have raised
It is a condition of each holiday booking/contract that
you will need to dispose of medical sharps. thresholds. Part-time wheelchair users who wish to travel in
every passenger travelling with Ocean Village must have
We are unable to carry passengers suffering from a a standard cabin must bring a collapsible wheelchair and
travel insurance in force for the entire duration of their
contagious disease (e.g. measles, chicken pox etc). negotiate the cabin without assistance from the ship’s crew.
holiday. If your travel insurance was not obtained through
Passengers who normally require assistance in the For all bookings, scooters must meet the following
Ocean Village (see page 87 for full details) then details of a
activities of daily living are advised that they must be specifications: width – no more than 20 inches (51cm);
suitable alternative insurance policy (which must, as a
accompanied by a fit and able travelling companion weight – no more than 45kg total (with no component piece
minimum, include medical and repatriation coverage for not
who will be responsible for their general care at all to weigh more than 23kg when dismantled); battery – Gel or
less than £2 million) must be provided before you travel. You
times during the holiday. Dry Cell only. For the safety of the ship and everyone on
must also bring the details of your insurance policy with you
Ocean Village regrets that it cannot carry passengers board, all wheelchairs and other aids to mobility must be
on holiday.
who will have entered their 24th week of pregnancy or stored inside your cabin at night or when you are not
Booking alterations
beyond at any point in their holiday. All pregnant actually using them.
If a passenger wishes to transfer to another holiday, this will
women are required to produce a doctor’s or midwife’s
generally be treated as a cancellation under clause 38 of the
letter stating that mother and baby are in good health,
Mobility – Going ashore
Booking Conditions (see pages 94-95 for details).
fit to travel and that the pregnancy is not high-risk. The
When choosing your cruise please bear in mind that it
Ocean Village, at its discretion, may allow the transfer
letter must also include the estimated date of delivery
may not be possible for wheelchair users to get ashore at
without treating it as a cancellation if the Ocean Village
(EDD) calculated from both the last menstrual period
ports of call. At the majority of ports visited by our ships,
holiday to which the transfer is to be made departs within
(LMP) and ultrasound (if performed). We cannot accept
we are able to deploy a short ramped low-level gangway,
12 months of the original and is for a higher price.
children under the age of 6 months (12 months on
commonly referred to as the ship’s brow, to give all
Agreement to transfer a holiday would also be conditional
transatlantic holidays) at the start of the holiday.
wheelchair users easy access to shore. We do our very best
upon such a request being made more than 56 days before
If the condition of your health as declared at the time of
to make sure that all passengers are able to get ashore in as
the original scheduled departure date; there being
booking changes, you must inform us immediately.
many ports as possible, although there will be times when it
is not possible to deploy the ship’s brow, particularly in ports
availability; and the payment of both an administration If you have failed to advise us of any condition we
with a large tidal range. At ports where it is not possible to
charge of £100 and any expenses (such as airline charges) consider may be harmful either to yourself or any other
use the ship’s brow, all access to shore will be by a narrow
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