Confiance Employment Services Guernsey Case Study 09

Confiance Employment Services
Limited were keen to achieve BACS
Bureau status

A solid understanding of the
company’s business processes
together with transactional banking
expertise sees RBS International’s
Guernsey team sanctioning the move

becoming a
By cutting out an external BACS Bureau,
Confiance has improved services for
its clients while achieving cost and
administration benefits for its own
BACS bureau
business
Confiance Employment Services helps international businesses Sanctioning of BACS Bureau status was not as straight forward
such as those with a mobile or geographically diverse workforce as expected for the Relationship Director, as it was vital to identify
manage their employment needs by providing a comprehensive all the associated risks in providing this status, such as likelihood
range of services covering everything from recruitment and of errors and possibility of fraudulent transactions. To cover off
work rotas to training, discipline, pensions and payrolls. these risks and satisfy the credit office, the Relationship Director
worked closely with the Financial Controller at Confiance Employment
In a drive to enhance the service it provides to clients as well Services and the RBS International Electronic banking team.
as improving its own efficiencies, the Guernsey-based business, This enabled him to develop a thorough understanding of
which is a subsidiary of trust company Confiance Ltd, was keen Confiance’s systems and processes and acquire a detailed
to secure BACS Bureau status. BACS is a UK scheme that enables insight into how the BACS Bureau operates.
financial transactions such as payment credits and debits to take
place electronically so by becoming a BACS Bureau, Confiance Convinced that all risks could be managed satisfactorily and that
would be able to process electronic payroll transactions on behalf the new status would deliver significant benefits to Confiance,
of clients instead of having to use an external BACS Bureau. RBS International sanctioned the facility. With its new status in place,
Confiance can now process transactions in-house instead of
To achieve its goal, Confiance Employment Services Ltd using an outside BACS Bureau, thus increasing their reputation
approached RBS International, a bank with whom it already in the market place with both existing and potential new clients.
had a good relationship as it was convinced they had the
capability to support it in achieving its aims.
“BACS payments are vital to payroll services
so becoming a BACS Bureau was an important
step for Confiance Employment Services Limited.
Our new status is helping us enhance the service
we provide to our clients while also greatly
improving our own efficiencies. We are grateful
to RBS International for sanctioning this facility
and for its expertise and support, which assisted
us in achieving our goal.”
John Falla Financial Controller, Confiance Employment Services Limited
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