Foreword 03
Welcome to Customer Driven our
look at how RBS International is
supporting businesses throughout
our offshore jurisdictions.
foreword>
Against the backdrop of ongoing challenges in the world economy and extremely
testing market and credit conditions, we can assure you that at RBS International
we have remained steadfast in our commitment to providing an exceptional
service to the offshore corporate business community.
Our priority this year is to work even more closely with our customers. So our relationship
teams across Jersey, Guernsey, Isle of Man and Gibraltar will be keeping in regular
contact with you to make sure we add value at all times, whether you’re a borrower or
depositor. This means maintaining a thorough understanding of your business and
your current situation, being clear on exactly what you want to achieve and supporting
you with timely advice and the highest levels of service.
In each of our offshore jurisdictions, we have teams that possess the local knowledge
and expertise that comes only from having firm local roots. This is enhanced with the
specialist knowledge of our dedicated teams in areas such as Treasury and Investor
Solutions, Lombard and electronic banking. Combining our resources and skillsets
gives us the capability to create comprehensive solutions that are bespoke to the
needs of each business and can add real value for both short-term and long-term
business objectives.
Delivering an outstanding customer experience is our priority so we are delighted that
recent surveys have confirmed that you are giving us very good and improving customer
satisfaction scores. Thank you for your responses and the time you make available to
share your views.
Over the coming pages we draw together recent examples of deals that RBS International
has completed on your behalf. I believe they demonstrate the breadth and depth of our
experience and go some way towards conveying our enthusiasm and commitment.
We hope they make interesting reading, and look forward to helping you achieve your
own business goals in the future.

ADRIAN GILL
Chief Executive
RBS International
T 01534 285 220
adrian.gill@rbsint.com
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