Service Value Feature 13
eQ:
a cornerstone
of our service
Corporate Banking Solutions – leveraging expertise to Our electronic banking platform eQ remains fundamental to
deliver success our service and, underscoring the role it plays in our customers’
At RBS International, helping to deliver success to our customers businesses, the system has handled 1.4 million payments with a
is our motivation for providing an exceptional service and we are transactional value of £237 billion in the past 12 months. This is
committed to enhancing and upgrading this service continually equivalent to the GDP of Belgium. Investment in its development
to ensure that the organisations we work with are best placed to is ongoing and we continue to enhance the capabilities it has for
navigate the complex offshore business environment and seize handling the demanding banking needs of financial intermediary,
opportunities as they arise. institutional and corporate businesses.
Recently, in a move to leverage the knowledge and experience A focus on Consultancy
we have at RBS International and provide a more joined up service To ensure our customers make the most of the services we provide,
for customers, we merged our Corporate New Business and we have account opening and eQ consultants in each of our
Electronic Banking Teams to create Corporate Banking Solutions. jurisdictions. They are responsible for giving advice about account
This new team ensures a unified, single point of contact for applications and providing demonstrations and initial training
customers, enabling us to adopt a more consultative approach, on eQ so customers have a thorough grounding. eQ training
working even more closely with customers to deliver greater is refreshed on a regular basis and our team also provides
efficiencies and success for their businesses. consultancy services, working with customers to overcome
specific challenges and make sure they gain as much as they
A simple way to open and manage accounts can from eQ’s capabilities. In response to the recent introduction
One new initiative from our Corporate Banking Solutions team, of Jersey Foundations legislation, RBS International has also led
which follows feedback from customers and accommodates the the field in producing a new suite of documentation that covers
latest regulatory and customer due diligence requirements, is the Jersey Foundations banking requirements and we are working
creation of new editable account application forms, which are closely with our customers to share our expertise and help them
much easier to use. This simple step has led to greater efficiencies make the most of this new opportunity.
for our customers. We have also enhanced our bank mandates
to give organisations greater flexibility and control over how they
manage their businesses.
RBS2315 - CD Offshore ARTWORK.in13 13 25/9/09 14:58:46
Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16