Booking conditions
Your contract is with Virgin Holidays Limited, 2. Prices and brochure accuracy
Direct payments to Virgin Holidays by credit card
a member of ABTA with membership number The information and prices shown in this brochure
will incur a charge of 2% of the total value of your
V2043 and ATOL holder number 2358.
may have changed by the time you come to book Holiday. Late bookings made within 10 days prior to
your arrangements. Although we make every departure may require ticket pickup at the airport.
The following terms in this brochure shall have the
effort to ensure the accuracy of the brochure An administration charge of £15 per ticket will apply
meanings set out below when used in these Booking
information and prices at the time of printing, for this.
Conditions:
regrettably errors do occasionally occur. You
‘We’, ‘Our’, ‘Us’, ‘Virgin Holidays’ means Virgin must therefore ensure you check the price and all
7. Your holiday price
Holidays Limited. other details of your chosen arrangements with
The prices in this brochure are correct at time of
printing, however, Virgin Holidays reserves the
‘Holiday’ means the Holiday booked by you or any
us or your travel agent at the time of booking.
right to raise or lower its prices at any time. We
person on your behalf.
3. Passports, visas, health requirements and
also reserve the right to correct errors in both
‘Travel Agent’ means any Agent through whom your
travel documents
advertised and confirmed prices (both before and
booking with Virgin Holidays is made.
The passport, visa and health requirements applicable
after your confirmation has been issued). Please
‘Force Majeure’ means any circumstances which are
at the time of printing to British citizens for the
note, changes and errors sometimes occur.
arrangements we offer are shown elsewhere in this
unusual and/or unforeseeable which are beyond the
Before you make a booking we will give you the up
brochure. It is your responsibility to ensure that you
control of Virgin Holidays, the consequence of which
to date price including the cost of any peak-season
are in possession of all necessary travel and health
could not have been avoided even if all due care had
supplements, upgrades or additional facilities which
documents before departure. We regret we cannot
you have requested. Any increase in price may
been exercised, including (but not limited to) war
accept any liability if you are refused entry onto
appear as a flight supplement.
or threat of war; riot; civil strife; hostilities; political
any transport or into any country due to failure on
unrest; government action; industrial dispute; natural
your part to carry correct documentation. If failure
In respect of Packages, changes in fees (including
or other disaster; nuclear incident; terrorist activity;
to have any necessary travel or other documents
transportation costs, fuel costs, dues, taxes,
weather conditions; closure of airports; fire; flood;
results in fines, surcharges or other financial penalty
fees such as landing taxes or embarkation/
drought; re-scheduling or cancellation of flights or being imposed on us, you will be responsible for
disembarkation fees at ports/airports and exchange
alteration of the airline or aircraft type by an airline reimbursing us accordingly. In the event we are asked
rates) and services mean that the price of your
and technical problems with transportation and all to reissue tickets that have been lost, destroyed or
travel arrangements may change after you have
similar events outside our control
booked your holiday. However, there will be no
. stolen and we agree to do so, any charges incurred as
a result of this will be payable by you.
change to the cost of your holiday within 30 days
‘Major Change’ includes the following when
of departure. In relation to package holidays, we
made before departure: 4. Insurance
will absorb and you will not be charged for any
(a) A change of resort area for the whole or a major We consider adequate travel insurance to be
increase equivalent to up to 2% of the price of your
part of your holiday, essential. Please read your policy and take it with
travel arrangements, which excludes insurance
premiums and any amendment charges. You will
(b) A change of accommodation to that of a lower
you on holiday. It is your responsibility to ensure that
be charged for the amount over and above that,
official classification for the whole or a major part of
the insurance cover you purchase is suitable and
plus an administration charge of £1.00 per person
your holiday,
adequate for your particular needs.
together with an amount to cover the agent’s
(c) A change of UK departure airport (excluding change
For those who participate in sports, water sports and
commission. If this means that you have to pay an
winter sports whilst on holiday it is your responsibility
292
of London airports),
increase of more than 10% of the price of your
to ensure that you obtain the relevant insurance
(d) A change of outward departure time or overall
travel arrangements (excluding insurance premiums
cover.
length of your holiday of twelve or more hours.
and amendments charges), you will have the option
of accepting a change to another holiday if we are
‘Package’ means a package as defined in the
5. Your financial protection
able to offer one (if this is of equivalent or higher
Package Travel, Package Holidays and Package When you buy an ATOL protected air package from
quality, you will not have to pay more but if it is of
Tours Regulations 1992. us you will receive a confirmation invoice from us (or
lower quality you will be refunded the difference
These conditions and the ‘Useful Information’ in
via our authorized agent through which you booked)
in price), or cancelling and receiving a full refund of
this brochure apply to all Holidays and govern your
confirming your arrangements and your protection
monies paid, except for any amendment charges
relationship with Virgin Holidays. Please read them
under our Air Travel Organiser’s Licence number
and cancellation charges already incurred. Should
carefully before making a booking.
2358. In the unlikely event of our insolvency, the
you decide to cancel for this reason, you must
CAA will ensure that you are not stranded abroad
If you had not seen these terms and conditions at the
exercise your right to do so within 14 days from the
or will arrange to refund any money you have paid
time of booking and you do not wish to proceed with
issue date printed on your final invoice. Should the
to us for an advance booking, except where your
your booking now that you have seen them, please
price of your holiday go down due to the changes
contracted arrangements with us do not include
return all documentation to us or to your travel
mentioned above, by more than 2% of your holiday
transport to and from the UK. In this case, if already
agent, within 7 days of receiving your confirmation
cost, then any refund due will be paid to you.
abroad, you will be returned to the point where your
invoice. Your booking will be cancelled and your
However, please note that travel arrangements are
contracted arrangements with us commenced. For
monies will be returned in full, provided you have not
not always purchased in local currency and some
further information, visit the ATOL website at
commenced your travel. This clause does not apply if
apparent changes have no impact on the price of
www.atol.org.uk The price of your holiday includes
your booking was made within 10 weeks of travel, or
your travel due to contractual and other protection
£1 per person as part of the ATOL Protection
if you have booked a holiday requiring payment in full
in place. The price of your travel arrangements was
Contribution (APC). This charge is included in our
at the time of booking.
calculated using the rate of exchange rates on 09
advertised prices and shown on your confirmation
January 2009 and known costs on that date.
1. Your holiday contract
invoice. If you book arrangements other than a
Air Passenger duty
When a booking is made, the ‘lead name’ on the
package holiday from this brochure, the financial
s
booking guarantees that he or she has the authority
protection referred to above does not apply. Taxes and surcharges referred to on price panels
to accept and does accept on behalf of all members
throughout the brochure have been calculated to
6. Paying for your holiday
of your party the terms of these booking conditions.
include the UK Government’s Air Passenger Duty for
ion
In order to confirm your chosen arrangements, you
After we receive your booking and all appropriate
travel on or after 01 November 2009.
must pay a deposit (or full payment if booking within
payments, if the arrangements you wish to book
10 weeks of departure). The balance of the cost of
The UK Government has announced its intention to
d
it
are available, we will issue a confirmation invoice. A
your arrangements (including any surcharge where
increase the duty payable for travel on or after 01
binding agreement will come into existence between
applicable) is due not less than 10 weeks prior to
November 2010. All new bookings made on or after
us when we dispatch this invoice to the ‘lead name’ 23 April 2009 for travel after 01 November 2010
on
departure. If we do not receive this balance in full and
or your Travel Agent. This contract is governed by
on time, we reserve the right to treat your booking
will be charged the increased Air Passenger Duty.
c
English Law, and the jurisdiction of the English Courts.
as cancelled by you in which case the cancellation
You may however, choose the law and jurisdiction of
8. If you change your booking
charges set out in clause 9 will become payable.
Scotland or Northern Ireland if you wish to do so.
If, after our confirmation invoice has been issued, you
i
n
g
Except for flight inclusive bookings, all monies you wish to change your travel arrangements in any way,
It is important to check the details on your invoice
pay to one of our authorised travel agents for your we will do our utmost to make these changes, but it
when you get it, or if booking late at the time of
arrangements with us will be held by that agent on may not always be possible. Any request for changes
ok
booking, that all the details are exactly as you
your behalf until we issue our confirmation invoice, to be made must be from the ‘lead name’ on the
requested. In the event of any discrepancy, please
after which your agent will hold the monies on our booking or your Travel Agent. You will be asked to
contact us or your Travel Agent immediately as it
B
o
behalf. pay an administration charge of £25 per person and
may not be possible to make changes later.
any further cost we incur in making this alteration.
For our most up-to-date prices visit
virginholidays.co.uk
CB_10_1_p292-294.indd 1 9/4/09 05:00:18
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