OUR RESORT
SERVICE PROMISE
Our commitment to you
We at Virgin Holidays are passionate about
Jumby Bay, Antigua
making your holiday perfect for you. We
understand that many of you are independent
Our services to you...
and experienced travellers who enjoy new
experiences, so why not let our in-resort
service make your holiday truly memorable?
From our Concierge service before you leave
As well as giving you the best prices, here are even
the UK, to the airport on arrival, at your hotel
more reasons why you should book with us.
or in emergencies you can always count on us.
Our local reps are always available to answer
your questions, give valuable tips on the
area and offer you a wide range of exciting
Peace of mind
Airport Services
excursions and tours. From Tobago to the
It’s reassuring to know that you can travel with
Pre-book all those airport services that help to
Bahamas and all destinations in between, rest
6
confidence with us. As an ATOL licence holder this take all the worry out of going on holiday, from
assured you’ll receive superb Virgin Holidays’
gives you the security that your air holiday car parking and overnight hotels to airport lounges resort service throughout your stay!
package is financially protected and guarantees
– see page 288 for more details.
We have our own full-time reps
that you will not lose your money or be stranded
on holiday in the unlikely event of our insolvency
FREE Transfers
in Antigua, Barbados, St Lucia,
No hidden extras - return shared transfers are
Grenada, Tobago, Cuba, Bahamas,
Total Flexibility included with every package holiday. Private
Mexico and Jamaica. On the other
Not only can you tailor your holiday exactly to
transfers are also available, see the hotel price
islands, we are represented by
Check In Chill Out
meet your needs, but we also have an incredible
panel for details. reputable local companies.
range of accommodation for you to choose from.
We offer:
Simply tell us where you’d like to go and how long
Benefits of ● In Resort team - your Virgin Holidays’
Exclusively FREE to Virgin Holidays’ guests
you want to stay and then leave the rest to us!
flying with
reps are local experts, full of information and
helpful tips and advice. Don’t miss the chance
Commission-FREE currency
Experience Virgin Atlantic’s award winning
service and get your holiday off to a great start.
to meet them when you arrive and experience
Simply go online to pre-order your foreign
See pages 22-23 for further details.
our new and improved welcome to the
currency – just visit
virginholidays.co.uk – Easy!
Caribbean!
●
24-hour emergency assistance - there
when you need us most!
Whilst on holiday, if you have any concerns,
anything at all, no matter how small, please let
your Virgin Holidays’ rep know immediately.
Our ultimate aim is to make sure you go
Payment options
home rested, relaxed, revitalised and full of
Direct debit – help t
ake the w
orry out o
f
memories that last a lifetime.
saving f
or y
our holida
y by pa
ying b
y
How was it for you?
Option 1
- If you have booked at least 4 months before you travel, we can take set
Virgin Holidays understands the importance
amounts from your bank account up until 10 weeks before departure.
of listening to our customers, to ensure we
Option 2
- Just advise us of your account details and we can debit the balance 10 weeks continue to meet and exceed your
before departure.
0844 557 4012 expectations. We really want to know what
kind of experience you had, and your
Just ask at time of booking or contact the Sales Ledger department on
feedback is important to help improve all
for further details. W
e’re her
e to help!
aspects of the holiday, from booking to the
Payments
online
journey home. We would appreciate it if, at
You can pay some or all of the remaining balance of your booking on our website:
the end of your holiday, you would spend a
virginholidays.co.uk
All you need to access your booking is an invoice. few moments to complete and return one of
A great deal going on
our Customer Service Questionnaires or do
this online at:
virginholidays-csq.com
For our most up-to-date prices visit
virginholidays.co.uk
CB_10_1 06-07.indd 1 8/4/09 17:54:02
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144 |
Page 145 |
Page 146 |
Page 147 |
Page 148 |
Page 149 |
Page 150 |
Page 151 |
Page 152 |
Page 153 |
Page 154 |
Page 155 |
Page 156 |
Page 157 |
Page 158 |
Page 159 |
Page 160 |
Page 161 |
Page 162 |
Page 163 |
Page 164 |
Page 165 |
Page 166 |
Page 167 |
Page 168 |
Page 169 |
Page 170 |
Page 171 |
Page 172 |
Page 173 |
Page 174 |
Page 175 |
Page 176 |
Page 177 |
Page 178 |
Page 179 |
Page 180 |
Page 181 |
Page 182 |
Page 183 |
Page 184 |
Page 185 |
Page 186 |
Page 187 |
Page 188 |
Page 189 |
Page 190 |
Page 191 |
Page 192 |
Page 193 |
Page 194 |
Page 195 |
Page 196 |
Page 197 |
Page 198 |
Page 199 |
Page 200 |
Page 201 |
Page 202 |
Page 203 |
Page 204 |
Page 205 |
Page 206 |
Page 207 |
Page 208 |
Page 209 |
Page 210 |
Page 211 |
Page 212 |
Page 213 |
Page 214 |
Page 215 |
Page 216 |
Page 217 |
Page 218 |
Page 219 |
Page 220 |
Page 221 |
Page 222 |
Page 223 |
Page 224 |
Page 225 |
Page 226 |
Page 227 |
Page 228 |
Page 229 |
Page 230 |
Page 231 |
Page 232 |
Page 233 |
Page 234 |
Page 235 |
Page 236 |
Page 237 |
Page 238 |
Page 239 |
Page 240 |
Page 241 |
Page 242 |
Page 243 |
Page 244 |
Page 245 |
Page 246 |
Page 247 |
Page 248 |
Page 249 |
Page 250 |
Page 251 |
Page 252 |
Page 253 |
Page 254 |
Page 255 |
Page 256 |
Page 257 |
Page 258 |
Page 259 |
Page 260 |
Page 261 |
Page 262 |
Page 263 |
Page 264 |
Page 265 |
Page 266 |
Page 267 |
Page 268 |
Page 269 |
Page 270 |
Page 271 |
Page 272 |
Page 273 |
Page 274 |
Page 275 |
Page 276 |
Page 277 |
Page 278 |
Page 279 |
Page 280 |
Page 281 |
Page 282 |
Page 283 |
Page 284 |
Page 285 |
Page 286 |
Page 287 |
Page 288 |
Page 289 |
Page 290 |
Page 291 |
Page 292 |
Page 293 |
Page 294 |
Page 295 |
Page 296