A-Z of useful information...
Additional room charges Check-in/check-out information
responsible for any lack of availability due to
Please be aware that some hotels may charge a small The standard international practice is to let rooms
technical faults or difficulties or aircraft changes.
additional fee per room per day for some services, from 12 noon to 12 noon. However, times do vary.
where available, eg daily phone charge or safety Check-in times are usually between 2.00pm and
Hotel gradings
deposit box. 3.00pm, check-out times between 11.00am and
The dictat from Brussels demands that we give
12 noon on the day of departure. Therefore, if
CATEGORIES for our hotels, however there is no
All-inclusive packages
your flight arrives early in the morning, you may
formal definition for the ‘inns’ in our ‘Small Hotels of
Meals, if included, are based on table d’hôte menus.
not be able to check in to your hotel until between
the Caribbean’ portfolio. Please see pages 46-47
All-inclusive does not necessarily mean that
2.00pm-3.00pm or if you check in immediately
for more information on the 4 categories within this
unlimited food and beverages are available 24 hours
after a night flight, this would normally count as
range. Also, in the USA, there are NO standard
a day. Hotels often place restrictions on restaurants
1 night’s accommodation. Similarly, if your return
grading systems. One factor to take into account is
and meal arrangements. Your all-inclusive package
flight is at night, you will normally be required to
the way that Americans actually describe their
may not include bottled mineral water. You may be
vacate your room at 12 noon prior to leaving for
hotels. They call them ‘Inns’, ‘Lodges’, ‘Resorts’,
charged for motorised water sports and have time
the airport. Day rooms are subject to availability/
‘Motels’ and even ‘Hotels’. Please note that facilities
limits on some sporting activities. Some sports/
cost and should be arranged locally with the
and standards can vary between hotels of the same
facilities may have age or experience restrictions.
accommodation management.
rating throughout the world. For example, city
Advertised water sports activities may be
hotels can have higher overall standards than a
withdrawn if there are not enough participants for Credit cards
beach resort. If you compare the single-supplement
your chosen activity. In addition, we reserve the It is standard practice worldwide for a hotel to ask
charges shown in the hotel’s price panel, you can get
right to refuse your participation in any organised for a credit card imprint to cover incidentals like
a general idea of how hotels, of the same rating in
Virgin water sports activities, if in our, or our room service, telephone calls or other hotel services
the same resort or country, compare. We have
supplier’s opinion, it would be unsafe for you to do being charged to your room. Most hotels will obtain
decided to award to our hotels. We range from
so either for reasons of force majeure or medical authorisation on the required amount, which can
3 VIRGIN ‘Vs’ to 5.
reasons. Facilities such as tuition, FREE scuba-dives, range from $50-$350 per room per night, subject
health and beauty treatments etc are, when stated,
Hotel/resort facilities/amenities and
to the range of chargeable activities offered. If you
offered FREE, but the number of sessions per guest do not have a card and wish to use the charging
descriptions
will be limited. facility, a cash deposit will be required.
The hotels we feature are generally open year round,
so will have quieter times occasionally. This will
Baby food
Cuba
enable you to take advantage of, for example,
Visitors are not permitted to take fresh milk or jars of uncrowded beaches and a more personal service
In Cuban all-inclusive hotels, ‘premium brands’ can
baby food into the US and US Customs will confiscate from hotel staff. However, this may mean that hotels
mean local premium brands rather than international
it! Powder formula is allowed. scale down the availability of some facilities, such as
ones, as Cuba has an embargo on US goods. Food
the number of restaurants open or their opening
Baggage allowance
brands will also tend to be local ones. It is also fair to
hours, to reflect the number of guests.
2 pieces up to 23kg per piece per person on
say that the choice on your hotel buffet table may
transatlantic and Caribbean flights on board
be more limited than what you see on other islands.
Whilst the descriptions and information contained
Virgin Atlantic. IMPORTANT - The weight allowance
Tipping: Cubans will appreciate the gift of hard-to-
within this brochure about the hotels and resorts
of the 2 pieces cannot be combined. All individual
obtain items such as biros, Western magazines and
were accurate at the time of going to print, there
290
pieces exceeding 23kg will be charged as excess
leftover toiletries.
can be changes subsequent to the printing of the
baggage. 1 piece of hand baggage (5kg) is
brochure. Facilities may become unavailable, for
Excursions
permitted for essential items only. If you are flying
example the swimming pool may undergo
Please note that height, weight and health
with other airlines or have internal flights booked,
maintenance work or restaurants may change from
restrictions may apply for some excursions.
please check the baggage allowance as it may differ
buffet to à la carte meals. Where possible, we will
from Virgin Atlantic. Excess charges will apply if you
try our best to notify you of any changes that may
Flights
exceed the allowance permitted; please check with
affect your holiday. The information provided in our
The flights we use for our holidays are based on
the applicable airline for more details. Some airlines
brochure relating to resort descriptions, local events
specially negotiated airfares, which enable us to
and/or transfer companies may charge for golf club
or markets, resort attractions, restaurants etc, is
offer our holidays at such beneficial prices. However,
carriage. Oversize items, such as surfboards, will be
offered in good faith and we therefore ask should
to take advantage of these airfares, the flights used
charged for by the airline and local transfer
this be important to you, that you check the details
may not necessarily take the most direct route.
company. Infants receive NO baggage allowance.
independently. If you are unsure about the suitability
Some flights will require a change of aircraft en
of a destination etc, we ask that you seek
Building work
route. On direct flights, there is no need to change
supplementary information which can be obtained
aircraft during the journey. However, stops may be
Sometimes redecoration work or building work can
from libraries, tourist offices, the Internet, etc.
made en route for refuelling or to let passengers on
commence at or near a hotel. These circumstances
and/or off. All flight times and routings quoted are
are beyond our control and we do not always receive
Inoculations
subject to change without notice.
advance notification. We will notify you as soon as
As health requirements change, we recommend that
possible, if we consider that building work will have a
Flights referred to in this brochure are planned to be
you consult your doctor well in advance of travel, for
significant effect on the enjoyment of your holiday.
operated by the airlines referred to, but Virgin
the latest advice.
See our Booking Conditions for more details.
Holidays reserves the right to change airlines or
Insurance (this really is important)
aircraft type at any time. Such changes will not be
Camouflage print material
You MUST, repeat MUST have proper travel
regarded as a material change of the components of
Some islands in the Caribbean prohibit camouflage
insurance. Not all activities/excursions featured in
the holiday. Any changes in flight details will be
.
.
.
print material, this can be extended to items of
our brochure are covered by a standard insurance
notified to you or your travel agent. Inflight
clothing and baggage. To avoid any inconvenience
policy. Please check your policy carefully to ensure
entertainment does not form part of your holiday.
we would advise all passengers to refrain from
that you are fully covered for all the activities/
i
o
n
Virgin Atlantic aims to rectify any technical faults
packing/carrying such items.
excursions in which you intend to participate. If your
during the aircraft turnaround, however, neither
activity/excursion is not covered by your policy, it
Virgin Holidays nor Virgin Atlantic will be held
may be possible for you to pay an additional
premium to extend your cover to include the
activity/activities.
o
r
mat
Passport and visas
You MUST have a FULL and VALID passport to visit
the USA or the Caribbean. Some destinations require
i
n
f
you to have 6 months validity on your passport from
the return date of travel. You should check with the
Embassy for current requirements as these are
subject to change.
s
e
f
ul
If your passport shows you are a BRITISH or IRISH
U
citizen, you do not usually need a visa* and may be
entitled to use the VISA WAIVER PROGRAMME
(VWP).
For our most up-to-date prices visit
virginholidays.co.uk
Carib10_p290-291.indd 1 9/4/09 05:00:10
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