You should be aware that these costs could increase In cases where cancellation charges made by our We will not pay you compensation and the above
the closer to the departure date that changes are suppliers are higher than the cost of the deposit, we options will not be available if we make a minor
made. Only one change of departure date, per may pass the charge on to you. Please ask for full change or cancel as a result of your failure to make
booking may be permitted. Further changes may be
details and we will notify you of the specific charges full payment on time. We regret we cannot pay any
treated as a cancellation by you and result in
applicable to your booking. expenses, costs or losses incurred by you as a result
cancellation charges being applied.
Note: Certain arrangements may not be cancelled
of any change or cancellation.
Note: Certain arrangements may not be amended
after they have been confirmed and any We will not pay you compensation where we make a
after they have been confirmed and any alteration
cancellation could incur a cancellation charge of Major Change or cancel more than 10 weeks before
could incur a cancellation charge of up to 100% of
up to 100% of that part of the arrangements. departure or in the event of Force Majeure.
that part of the arrangements. In some cases, any
changes made may mean you having to pay for
10. If we change or cancel your holiday
Very rarely, we may be forced by Force Majeure to
the cancelled arrangements and purchasing new
We begin planning the arrangements we offer many
change or terminate your arrangements after
ones at full cost.
months in advance and so we reserve the right to
departure. If this situation does occur, we regret we
make changes to and correct errors in holiday details
will be unable to make any refunds (unless we obtain
9. If you cancel your holiday
both before and after bookings have been confirmed.
any from our suppliers), pay you compensation or
You, or any member of your party, may cancel your
We must also reserve the right to cancel confirmed
meet any costs or expenses you incur as a result.
travel arrangements at any time. Written notification
bookings at any time. For example, if the minimum
11. Flight
by mail or fax (not e-mail) from the ‘lead name’ on
number of clients required for a particular travel Under EU Law, you have rights in some
the booking or your Travel Agent, must be received
arrangement is not reached we may have to cancel it. circumstances to refunds and/or compensation from
at our offices. Since we incur costs in cancelling
Most changes are minor but occasionally, we may
the airline in cases of denied boarding, cancellation
your travel arrangements, you will have to pay the
have to make a Major Change. If we have to make
or delay to flights. Full details of these rights will be
applicable cancellation charges shown in the
a Major Change or cancel, we will tell you as soon
publicised at EU airports and will also be available
grid below. from airlines. Reimbursement in such cases is the
as possible and if there is time to do so before
Note: if the reason for your cancellation is covered
responsibility of the airline and will not automatically
departure, we will offer you the choice of the
under the terms of your insurance policy, you may be
entitle you to a refund of your holiday price from us.
following options:
able to reclaim these charges from your
Your rights to a refund and/or compensation from us
(a) (for Major Changes) accepting the changed are set out in clause 10.
insurance company.
arrangements or
If you are delayed for a reason other than Force
Holiday cancellation charges (b) Purchasing alternative arrangements from us,
Majeure and in respect of the main flights included
of a similar standard to those originally booked if
in your Holiday, if the delay exceeds 3 hours we
Period before departure
available (if the chosen alternative is less expensive
will ensure that you receive light refreshments; if it
within which notice of
than your original one, we will refund the difference
exceeds 6 hours, you will receive a main meal and in
cancellation is received by % of total
but if it is more expensive, we will ask you to pay the
the event of a longer delay, wherever possible, you
us in writing booking price*
difference) or
will receive meals and accommodation appropriate
More than 70 days Loss of Deposit
for the time of day.
(c) Cancelling or accepting the cancellation in which
We are not always in a position at the time of
57-70 days 30%
case you will receive a full and quick refund of all
monies you have paid to us.
booking to confirm the carrier(s), aircraft type and
293
29-56 days 50% flight timings which will be used in connection with
However, we will not cancel your confirmed booking
15-28 days 60%
your flight. Where we are only able to inform you of
10 weeks or less before departure except for reasons
the likely carrier(s) at the time of booking, we shall
7-14 days 90%
of “Force Majeure” (as explained above) or failure by
inform you of the identity of the actual carrier(s)
you to make full payment on time.
Less than 7 days 100%
or any change in the identity of the actual carrier(s)
Due to the unpredictability of Force Majeure events as soon as we become aware of this. The carrier(s),
*Where the standard deposit is increased to secure specific
we shall not be liable for any changes either before
facilities or extras, which are non-refundable in whole or part,
flight timings and types of aircraft shown in this
then the scale of cancellation charges will be calculated based
departure or during the holiday, which in our opinion brochure and detailed on your confirmation invoice
on the % of the cost of all other arrangements, or loss of are necessary to protect your safety. In this event,
are for guidance only and are subject to alteration and
deposit, as applicable, and the non-refundable charges will be
we will offer you suitable alternative arrangements, confirmation. The latest timings will be shown on your
added to that cancellation charge to give the total charge.
or, if you do not travel, return the monies you have tickets which will be despatched to you approximately
Our cancellation charges are a percentage
paid us but we will not pay you compensation. two weeks before departure. You must accordingly
of the total holiday cost, (not including your
In all cases, except where the Major Change arises
check your tickets very carefully immediately on
insurance premium). These charges are based
due to reasons of Force Majeure and subject to the
receipt to ensure you have the correct flight times.
on how many days before your departure we
exceptions below, we will pay you the following
It is possible that flight times may be changed even
receive your cancellation notice and not when
compensation as detailed below:
after tickets have been despatched – we will contact
your correspondence was sent to us. Please note
you as soon as possible if this occurs. Any change in
that any amendment charges are non-refundable.
Compensation
the identity of the carrier(s), flight timings, and/or
For insurance premiums, you should refer to your
aircraft type will not entitle you to cancel or change
insurance provider’s cancellation policy.
These scales are based on how many days before
to other arrangements without paying our normal
your booked holiday departure date, we notify you
Please note: If you have booked a Carnival Cruise, any
charges.
of a major change
cancellation or amendments (including name changes)
This brochure is our responsibility, as your tour
will incur the following charges in addition to the
Period before departure Compensation payable
operator. It is not issued on behalf of, and does not
when a major change is per adult (for children
B
amendment or cancellation charges stated above:
commit the airlines mentioned herein or any airline
notified see below)
whose services are used in the course of your travel
o
Carnival: if you amend or cancel between 29-75 days
More than 70 days £0.00 arrangements.
ok
before departure = an additional £175.00*; more
than 75 days before departure = just loss of deposit* 29-69 days £25.00
Please note that, in accordance with Air Navigation
Orders, in order to qualify for infant status, a child
i
Any amendments or cancellations made between 15-28 days £35.00
n
0-28 days before departure will be subject to the
must be under 2 years of age on the day of its return
g
7-14 days £40.00
applicable administration charges or cancellation
flight.
c
charges stated in clause 8 and 9. Please note that, in
Less than 7 days £50.00
Please note the existence of a ‘community list’
(available for inspection at
http://europa.eu.int/
on
the case of cancellation after receipt of documents,
no refund will be given unless unused tickets are Please note that the above payments are per full
comm/transport/air/safety/flywell_en.htm)
returned to us. fare-paying passenger (excluding infants). For
detailing air carriers that are subject to an operating ban
d
Please note, if only some members of your party
children invoiced at reduced rates, compensation will
with the EU Community. it
cancel, in addition to incurring the applicable
be paid on a pro-rata basis of the adult rate.
ion
cancellation charges, we will recalculate the holiday
cost for the remaining travellers. You may have to
pay the extra room charges such as single room
s
supplements.
To book your holiday see page 3
CB_10_1_p292-294.indd 2 9/4/09 05:00:19
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