BOOKING C
flight who, for example, fails to check in or board on time).
21. Fares, service charges and extra services
supplier in the interests of security or safety or by any third
In addition, we will not be liable for any delay unless it has a
Services and goods provided during the holiday, service charges
party acting with governmental authority.
significant effect on your holiday arrangements and in this event
and any port or airport charges and taxes which are not included
You must place luggage not retained in a Stateroom in the ship’s
our liability will be limited to a maximum of 10% of the price paid
in the confirmed holiday price must be paid by you. Additionally,
baggage room or safe and obtain a receipt from us for that
for your holiday.
fares do not include travel insurance, drinks, hotel meals, shore
luggage. You must ensure that no valuable or important items
In all situations the ship shall have liberty to proceed without
excursions, UK regional flights (available at a supplement),
are left in such luggage – see clause 10(7).
pilots. The ship shall also be at liberty to deviate from the
personal expenses, cover charge at selected restaurants, any During any transfer of luggage, including upon departure from
advertised route and to call (or omit to call) at any port or place
fuel supplement (NCL will continue to closely monitor global any hotel or airport, arrival at any new destination or upon
ONDITIONS
to tow and assist vessels and to offer or render assistance to
fuel prices to asses whether a fuel supplement will be necessary change of vehicle or means of transport, it is your responsibility
preserve life or property or for any other reason or purpose
in the future. Please see www.ncl.co.uk/fuel) and any other item to identify your luggage and ensure it is dealt with as may be
which in the judgment of the Master of the ship (whether alone
not expressly included in the fare. Fares published are guideline appropriate for delivery to the next destination lies. Any
or acting on advice from others) is reasonable including, but not
prices, may be subject to change at any time and are subject to property left on a ship at final destination may be stored and
limited to, weather conditions, operational matters, the medical
availability. Except where indicated, advertised fares are per repatriated at the Guest’s expense.
condition of anyone on board or the safety, comfort or
person, based on double/twin occupancy and include relevant
Pets, birds, livestock and other animals are not allowed on
convenience of guests. Such deviation shall not give rise to any
government fees and taxes in the amounts current and applicable
board the ship.
liability on our part and shall not represent a significant change
at the time of publication.
to the holiday.
Guests shall neither pay nor receive any general average
All the service charge collected by us is used for fleet-wide crew
contribution with respect to any property.
welfare programs. For these purposes a discretionary service
19. Flights
charge of $12 per person per day will be payable, at your
25. Indemnity
In accordance with EU Directive (EC) No 2111/2005 Article 9,
discretion, for guests 3 years and older, will be added to your
we are required to bring to your attention the existence of a
Except as otherwise set out in these Conditions you must
onboard account; there is no charge for children under the age of
“Community list” which contains details of air carriers that are
indemnify us for any expense incurred by us which is not
three. The applicable service charge will be added to your
subject to an operating ban with the EU Community.
included in the holiday price you have paid to us including
booking at the time of confirmation. This charge will be shown
(without limitation) expenses relating to medical, dental or
The Community list is available for inspection at http://ec.europa. separately on your confirmation invoice and will be payable at
similar treatment, accommodation, transportation, repatriation
eu/transport/air-ban/list_en.htm. the same time as the balance of the holiday cost. If you do not
or damage to property.
In accordance with EU Regulations we are required to advise you of
wish to pay your service charge in this way, you may ask for it to
the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s))
be removed from your confirmation at the time of booking or at
26. Data Protection
that will operate your flight(s) at the time of booking if your holiday
any time up to 2 weeks prior to departure. If you do so, the
For the purposes of the Data Protection Act 1998, we are a
is flight inclusive. Where we are only able to inform you of the likely
service charge will be added to your shipboard account and must
data controller. In order to process your booking, we need to
carrier(s) at the time of booking, we shall inform you of the identity
be paid before departure from the ship if you cancel your
collect certain personal details from you. These details will
of the actual carrier(s) as soon as we become aware of this. Any
booking before departure but after paying your service charge,
include, where applicable, the names and contact details of
change to the operating carrier(s) after your booking has been
the service charge will be refunded in full. Service charges may
party members, credit/ debit card or other payment details
confirmed will be notified to you as soon
be subject to change. Where your service charge has been
and special requirements such as those relating to any disability
as possible.
pre-paid before departure, refunds are not available onboard and
or medical condition which may affect the chosen holiday
We are not always in a position at the time of booking to confirm
you must apply for a refund, if applicable, after your return home
arrangements and any dietary restrictions which may disclose
the flight timings which will be used in connection with your
by writing to our Guest Relations department.
your religious beliefs. If we need any other personal details,
flight. The flight timings on your confirmation invoice are for
Where services or goods are provided on board the ship,
we will tell you before we obtain them from you.
guidance only and are subject to alteration and confirmation.
payment must be made before you disembark. Without prejudice
We need to pass on your personal details to the companies
The latest timings will be shown on your e- tickets which will
to any lien over your goods, you agree that we shall be entitled to
and organisations who need to know them so that your holiday
be despatched to you approximately two weeks before
prevent any baggage or goods belonging to or travelling with
can be provided (for example your airline, hotel, other supplier,
departureYou must accordingly check your tickets very carefully
you from leaving the ship until all sums owed to us by you have
credit/debit card company or bank). Such companies and
immediately on receipt to ensure you have the correct flight
been paid in full.
organisations may be outside the European Union, Norway,
times. It is possible that flight times may be changed even after
Iceland or Liechtenstein if your holiday is to take place or to
tickets have been despatched - we will contact you as soon as
22. Documentation
involve suppliers or other third parties outside these countries.
possible if this occurs. You must have received all medical inoculations necessary for the
We would also like to store and use your personal details for
Any change in the identity of the carrier or in flight timings
holiday in good time prior to the commencement of your holiday
future marketing purposes (for example, sending you a brochure
will not entitle you to cancel or change to other arrangements
and you must have available for production as required during
or details of a promotion including by email). All details you give
without paying our normal charges except where specified in
the holiday the passage ticket, valid as required for the holiday,
us in connection with your booking (including those relating to
these Conditions.
passport, visas, medical card and other documents necessary for
any disability or medical condition or your religious beliefs) will
If the carrier with whom you have a confirmed reservation
the scheduled ports of call and disembarkation.
be kept but we will use only names and contact details for
becomes subject to an operating ban as above as a result
Travel documents are made available in the form of edocs. For
of which we/ the carrier are unable to offer you a suitable
specially requested paper tickets a service charge and postage
marketing purposes. You are entitled to opt out of marketing
alternative the provisions of clause 8 (Changes and cancellation
fee of £10 per person will be payable
communications from us at any time if you do not wish to
receive these.
by us) will apply.
23. Contagious or infectious disease
As a service to our Guests, we accept payment for items such as
20. Embarkation times At any port or place we may refuse to embark or may disembark
champagne and on board credit from friends, relatives or other
You must comply with the following boarding requirements. If any Guest who, in the opinion of the Master, ship’s medical
persons who wish to provide a gift to particular Guests during
you do not arrive to embark on time at any port or place then we personnel or other authorised ship’s officer, might be excluded
their cruise. In order to provide this service, personal details of
shall have no liability in respect of the consequences. We shall from landing at destination by Immigration or other
the Guests concerned need to be confirmed or provided to the
not be obliged to delay or deviate from the intended itinerary Governmental Authorities or who may be suffering from
person making the gift. If you do not want us to provide this
and you must bear any and all costs arising as a result. Costs contagious or infectious disease or whose presence, in the
service, please advise us at the time of booking.
associated with transportation to rejoin the ship such as, but not opinion of the Master, may be detrimental to the comfort or
Occasionally we hire other companies to provide services on our
limited to, travel costs, government fees, visa fees, subsistence, safety of other Guests or the crew. In such cases the Guest
behalf, for example mailing information to our customers. We
lodging, air fare, launch fare, car hire or agency fees shall be concerned shall not be entitled to any refund of the holiday
only provide those companies with the personal details relating
borne by you cost or compensation of any kind. Additionally, we will have no
to our Guests which they require in order to deliver the service.
Arrival at the cruise terminal:
liability for any costs or expenses they incur as a result. In cases
They are prohibited from using that information for any other
of quarantine of the ship involving detention of Guests, each
purpose. We will ensure that anyone to whom we pass your
For your comfort and convenience, we recommend that you
Guest must bear all risk and expense thereby caused and will
details for this reason agrees to treat it with the same level of
arrive at the cruise terminal no earlier than one (1) hour prior
be charged for food and accommodation during the period of
protection we are obliged to provide.
to the scheduled embarkation time printed on your cruise
detention, payable day by day, if maintained on board the ship, We will not disclose personal details to any other companies
documents. Because of security regulations, you may not be
and for all other quarantine fees and expenses assessed or or organisations without your express consent.
allowed to enter the cruise terminal prior to the scheduled
incurred in respect of the Guest.
embarkation time and may want to avoid waiting in potentially
We may need to disclose our customer database, including any
inclement weather as the waiting area outside and inside the
personal data relating to you contained therein, to a third party
24. Guests’ property and luggage restrictions
cruise terminal may be limited.
who acquires or attempts to acquire all or substantially all of the
You are subject to any and all baggage restrictions made by all assets or stocks in our company or our website service whether
Final boarding time: carriers during the holiday, including air and land carriers. You are
by merger, acquisition, reorganisation or otherwise.
In order to facilitate the embarkation process, you are requested responsible for checking these prior to departure and accept
If you do not want us to do any or all of these things, please let
to complete the online Advance Guest Registration form at least responsibility for any baggage disallowed or additional charges
us know as soon as possible although please bear in mind this
two (2) weeks prior to sailing. To comply with new government caused by restrictions including any excess baggage charges
may mean we cannot provide the holiday or other services you
regulations governing departure manifests, all Guests who have levied by any air carrier. Our requirements for cruises are as
have requested. We are entitled to assume you do not object
completed their online Advance Guest Registration at least two follows. Only such clothes, effects and gifts as are appropriate for
to our doing any of the things mentioned in this statement
(2) weeks prior to sailing must complete check-in at the cruise the cruise may be brought on board by each Guest. Each Guest
unless you tell us otherwise.
terminal no later than one (1) hour prior to the departure time may bring on board baggage weighing up to a total of 200
Except where expressly permitted by the Data Protection Act,
noted on their cruise documents or they will not be permitted to pounds. Each piece of baggage must be distinctly labelled with
we will only deal with the personal details you give us as set out
sail. Guests who have not completed their online Advance Guest the Guest’s name, name of the ship, cabin number and
above unless you agree otherwise. We have appropriate security
Registration form at least two (2) weeks prior to sailing will be sailingdate. No individual piece may exceed 4 feet in any one
measures in place to protect this information.
required to complete check-in at the cruise terminal at least two dimension. Any Guest wishing to bring on board baggage in
(2) hours prior and be onboard the ship no later than one (1) excess of 200 pounds must seek prior approval from us.
You are generally entitled to ask us (by letter or e-mail) what
hour prior to the departure time noted on their cruise documents
details of yours are being held or processed, for what purpose
You must not carry firearms, explosives, inflammable materials or
or they will not be permitted to sail. Any late arriving Guests may
and to whom they may be or have been disclosed. We will
other hazardous items. Any such items or noxious substance in
join the ship at an approved port of call in the scheduled cruise
charge a fee to respond to such a request. We promise to
your possession on embarkation shall immediately be
itinerary. Such Guests will be responsible for all applicable fees
respond to your request within 40 days of receiving your
surrendered to an appropriate member of staff and may be
and travel expenses to that subsequent port of call.
written request and fee. In certain limited circumstances we
confiscated, destroyed or surrendered to authorities. You shall
are entitled to refuse your request.
Boarding time in ports of call:
not bring on board any intoxicating liquors or beverages. Any
such items in your possession on embarkation shall immediately
If you believe that any of your personal details which we
In all ports of call, it is also your responsibility to be back onboard
be surrendered to the ship’s Master. You shall have no claim for
are processing are inaccurate or incorrect please contact
the ship no later than one (1) hour prior to the ship’s scheduled
any loss or inconvenience incurred.
us immediately.
departure time. Please be aware that shipboard time may differ
from the port of call and it is your responsibility to follow the
The ship’s Master or any crew member acting under the authority
As our privacy statement may change due to developments
shipboard time. In the event you miss the ship, it will be your
of the Master shall be entitled to enter the Stateroom occupied
in the law, we would encourage you to reread our privacy
responsibility to pay all expenses incurred to rejoin the ship.
by any Guest at any time for the purposes of searching for
statement from time to time so that you are aware of any
controlled or prohibited substances or for purposes connected
changes in how we gather and use personal information.
with repair, maintenance work, security or safety. The Guest
Telephone calls to us will recorded and monitored for the
agrees to submit to any personal search or search of luggage and
purposes of providing a record of the booking process, training,
goods where such search is reasonably required by us or any
accuracy and quality assurance.
Book today 0845 201 8900 133
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