Any damage or delay, which is apparent, must be notified in “standard” bookings subject to the above provisions on Authorisation (ESTA). You must complete an online application for
writing to ourselves and the supplier of the service concerned special requests. authorization to travel on the ESTA website (details below) at least
(if it is not us) before or, at latest, at the time of departure from the
If any Guest has any medical / mobility problem / condition or
72 hours before your flight or sailing to the US departs but you are
ship or, for other services, whilst using or at the end of using those
disability which may affect your holiday, please tell us before you
recommended to apply earlier. Providing the application is
services. Any damage or delay which is not apparent or loss must
confirm your booking. We may require a doctor’s certificate or
accepted, you will be provided with approval via the website.
be notified in writing to ourselves and the supplier of the service
other documentation, information or waiver relating to such
Approval is usually provided very quickly but can take up to 72
concerned (if it is not us) within 15 days of departure from the ship
disability, medical / mobility problem or condition or fitness to
hours if data needs to be checked. You should make a note of the
or the end of your using the service in question.
travel as we consider necessary. In any event, you must give us full
ESTA approval number when you receive it.
If you fail to comply with the above, you shall be presumed, unless details in writing at the time of booking. It is your responsibility to obtain ESTA approval or a US visa
the contrary is proved, to have received your luggage undamaged.
You acknowledge that medical care while on a cruise ship
if required. If you fail to obtain authorisation to travel through the
The notice in writing need not be given if the condition of the
may be limited or delayed and that the ship may travel to
ESTA website or a US visa in advance of travel, you will not be
luggage has at the time of its receipt been the subject of joint
destinations where medical care is unavailable. Certain international
allowed on your outbound flight or sailing to the US. Full
survey or inspection.
safety requirements, shipbuilding requirements and/or applicable
cancellation charges will then apply.
(8) Please note, we cannot accept any liability for any damage, regulations may cause difficulty for mobility-impaired persons or The ESTA website can be found at https://esta.cbp.dhs.gov/esta
loss, expense or other sum(s) of any description (1) which on the persons with severely impaired sight and/or hearing. Guests
Important note; Not all British visitors to the USA will qualify for the
basis of the information given to us by you concerning your requiring the use of a wheelchair must provide their own as any
Visa Waiver Program. You cannot apply for the VWP and will
booking prior to our accepting it, we could not have foreseen wheelchairs available on the vessel are for emergency use only. For
require a visa if you do not have a machine readable passport. All
you would suffer or incur if we breached our contract with you or the convenience and comfort of such Guests, they are strongly
new style, burgundy coloured UK passports are machine readable.
(2) which did not result from any breach of contract or other fault encouraged to bring a collapsible wheelchair. Guests are advised
You will also need to apply for a visa if you have ever been arrested
by ourselves or our employees or, where we are responsible for that standard cabins are not designed to be barrier free and
(even if you were not convicted of an offence) or have a criminal
them, our suppliers. Additionally we cannot accept liability for any wheelchair accessible. You must be physically fit to undertake the
record of any description. Other exemptions also apply. If you are in
losses or expenses relating to any business. holiday. You must be self sufficient and/or must travel with a
any doubt as to whether you may require a visa, please contact the
(9) You must provide ourselves and our insurers with all assistance
companion able to provide any assistance needed during the
US Embassy, Consular Information Unit, 24 Grosvenor Square,
we may reasonably require. You must also tell us and the supplier
holiday. Expectant mothers in or over their 24th week of pregnancy
London W1A 1AE or visit the website www.usembassy.org.uk before
concerned about your claim or complaint as set out in clause 11
cannot travel on board the ship. Infants under the age of six (6)
making your booking with us. Visa requirements may change.
below. If asked to do so, you must transfer to us or our insurers any
months are not permitted on board the ship.
Further information on entry requirements for the USA are available
rights you have against any supplier (if not us) or whoever else is Guests may not be able to participate in certain activities or at http://travel.state.gov. You must also check entry requirements at
responsible for your claim or complaint (if the person concerned is programs either on board the ship or onshore at ports of call the time of booking and in good time before departure as
under 18, their parent or guardian must do so). You must also if to do so would create a risk of harm to themselves or any requirements may change.
agree to cooperate fully with us and our insurers if we or our other person.
Current entry requirements for minors into Canada and the U.S. -
insurers want to enforce any rights which are transferred.
15. Shore excursions and brochure information
Adults travelling with minors into the U.S. who are not the minor’s
parents or legal guardian must be in possession of a notarised
11. Complaints and problems The information contained in our brochure is correct to the best of
parental/guardian consent letter that authorises the minor’s travel
In the unlikely event that you have any reason to complain or
our knowledge at the time of the brochure going to print.
and medical treatment in cases of emergency. Minors under 21 not
experience any problems with your holiday whilst away, you We may provide you with information (in our brochure, on our travelling with both parents into Canada must have in their
must immediately inform us or the supplier of the service(s) in website and/or when you are on holiday) about shore excursions possession a notarised letter, which includes the actual dates of
question (if not us). Any verbal notification must be put in writing which are available for you to purchase on board ship. Subject to travel and signatures of both parents, indicating the name of the
and given to our Customer Relations Desk or the supplier of the availability, you can generally book places on advertised shore person(s) with whom the minor is travelling, and granting them
service concerned as soon as possible. Until we know about a excursions in advance or you may register for these on-line. permission to escort the minor. Minors travelling on VWP are no
problem or complaint, we cannot begin to resolve it. Most Pre-ordered excursions will be charged to your on board account. longer eligible to travel to the USA on a parent’s passport and will
problems can be dealt with quickly. If you remain dissatisfied, The applicable details of all shore excursions (including departure be required to hold their own valid machine readable passport.
however, you must write to us within 28 days of the end of your times) are subject to change and excursions may on occasions be
It is your responsibility to ensure you are aware of all recommended
holiday (or for damage to or loss of luggage within the time cancelled.
vaccinations and health precautions in good time before departure.
limits specified in clause 10(7) above) giving your booking
Shore excursions do not form part of your cruise only or cruise At the time of publication of this brochure, we are not aware of any
reference and full details of your complaint. Only the party leader
inclusive holiday arrangements. They are arranged and provided by compulsory health requirements applicable to British citizens taking
should write to us. If you wish to issue any claim against us you
operators who are wholly independent of us. Except where any of the holidays featured in this brochure. Information on health
must also comply with the time limits for issuing claims as set out
expressly stated (for example, this clause 15), these Booking is contained in the Department of Health leaflet T7 (Health Advice
in clauses 10(6) and 10(7). For all claims we regret we cannot
Conditions do not apply to shore excursions. You will have a for Travellers) available from the Department of Health by
accept any liability if you fail to follow the procedures set
separate contract with us for any shore excursion(s) you book. telephone on 0870 1555455 or via its website www.dh.gov.uk and
out above.
Under this contract, we accept responsibility for selecting reputable from most Post Offices. For holidays in the EU / EEA you should
operators to arrange and provide your excursion in accordance with obtain an EHIC (European Health Insurance Card) prior to
12. Behaviour
applicable local laws but will not be liable for the excursion itself or departure from the Department of Health (see leaflet T7 and the
When you book with us, you accept responsibility for any damage for the acts or omissions of the operator or any of its employees,
website www.dh.gov.uk). Vaccination and other health
or loss caused by you. Full payment for any such damage or loss agents, suppliers or sub-contractors or any other person(s)
requirements/recommendations are subject to change at any time
(reasonably estimated if not precisely known) must be made to us connected with the excursion (other than our own employees). In
for any destination. Please therefore check with a doctor or clinic
or to the supplier concerned as soon as possible. If the actual cost the event that we are found liable for the excursion on any basis, we
not less than six weeks prior to departure to ensure that you have
of the loss or damage exceeds the amount paid where estimated, are entitled to rely on all limitations and exclusions of liability
met the necessary requirements and have the applicable
you must pay the difference once known. If the actual cost is less contained or referred to
information.
than the amount paid, the difference will be refunded. You will also in these Booking Conditions.
It is the party leader’s responsibility to ensure that all members of
be responsible for meeting any claims subsequently made against
We cannot guarantee accuracy at all times of information given the party are in possession of all necessary travel and health
us and all costs incurred by us (including our own and the other
in relation to any shore excursions or about the port/area you documents before departure. All costs incurred in obtaining such
party’s full legal costs) as a result of your actions. You should
are visiting generally or that any particular excursion will take place. documentation must be paid by you. We regret we cannot accept
ensure you have appropriate travel insurance to protect you if this
Failure to operate / cancellation of any particular shore excursion(s) any liability if you are refused entry onto any transport or into any
situation arises.
does not constitute a significant change to your holiday country due to failure on your part to carry correct documentation.
We expect all clients to have consideration for other people. If in arrangements and does not entitle you to any compensation other
If failure to have any necessary travel or other documents results in
our reasonable opinion or in the reasonable opinion of any other than a refund of the cost of the excursion(s) concerned where you
fines, surcharges or other financial penalty being imposed on us,
person in authority, any Guest behaves in such a way as to cause have paid for them. Similarly, any liability we are found to have in
you will be responsible for reimbursing us accordingly.
or be likely to cause danger, upset or distress to any third party or relation to any shore excursion is limited to the cost of the particular
The Foreign and Commonwealth Office may have issued
damage to property, we are entitled, without prior notice, to excursion concerned. Subject to these Booking Conditions, we do
information about your holiday destination. Please visit
terminate the holiday of the person(s) concerned. In this situation, not limit or exclude our liability for death or personal injury arising
http://www.fco.gov.uk for further details.
the person(s) concerned will be required to leave the ship, from our negligence.
accommodation or other service. We will have no further
17. Financial security
responsibility toward such person(s) including any return travel
16. Passports, visas and health requirements
For your complete financial protection we are bonded with the
arrangements. No refunds will be made and we will not pay any British citizens require a full British passport in order to take
Passenger Shipping Association. We also hold an Air Travel
expenses or costs incurred as a result of the termination. any of the holidays shown in this brochure. The information
Organiser’s License issued by the Civil Aviation Authority (ATOL
contained in this brochure is that applicable at the time of
13. Conditions of suppliers
2752). When you buy an ATOL protected air package or flight from
publication. Entry requirements for the USA for British citizens
us, you will receive a confirmation invoice from us (or via our
Many of the services which make up your holiday are provided by holding a British passport are shown below. Where a visa is required
authorised agent through which you booked) confirming your
independent suppliers. Those suppliers provide these services in by British citizens holding a British passport for entry into any other
arrangements and your protection under our ATOL number 2752. In
accordance with their own terms and conditions. Some of these country, the relevant information is shown on the page featuring the
the unlikely event of our insolvency, the CAA will ensure that you
terms and conditions may limit or exclude the supplier’s liability to cruise in question. If you are not a British citizen or do not hold a
are not left stranded abroad and will arrange to refund any money
you, usually in accordance with applicable International British passport, you must check the passport and visa
you have paid to us for an advance booking. With effect from 1st
Conventions (see clause 10 (6)). Copies of the relevant parts of requirements applicable to your chosen holiday (including all
October 2009, £2.50 per guest (other than children under the age
these terms and conditions are available on request from ourselves countries to or through which you intend to travel) and ensure you
of 2 who are not allocated their own seat on the flight) of your
or the supplier concerned. comply with them. Information on entry requirements for the USA is
flight inclusive cruise price is paid to the CAA to provide this ATOL
available at http://travel.state.gov. For entry into other countries,
14. Special requests, medical problems and children
protection. For further information, visit the ATOL website at www.
please contact the embassy or consulate of the country(ies)
atol.org.uk*. Not all holiday or travel services offered and sold by us
If you have any special request, you must advise us at the time of concerned. All guests, including British citizens, are advised to
will be protected by the ATOL Scheme. If your holiday does not
booking. Although we will endeavour to meet (or pass any check entry requirements at the time of booking and in good time
include flights, the Passenger Shipping Authority will financially
reasonable requests on to the relevant supplier where the special before departure as requirements may change.
protect all advance payments you have made to us and will ensure
request does not relate to the cruise element of your holiday), we
A full British passport presently takes approximately 2 to 6 weeks to
you are returned to the point where your contracted arrangements
regret we cannot guarantee any request will be met. Failure to
obtain. If you or any member of your party is 16 or over and haven’t
with us commenced.
meet any special request will not be a breach of contract on our
yet got a passport, our recommendation is that you should apply
part. Confirmation that a special request has been noted or passed
*Please note: ATOL protection extends primarily to customers
for one at least 6 weeks before your holiday. The UK Passport
on to the supplier or the inclusion of the special request on your
who book and pay in the UK.
Service has to confirm your identity before issuing your first
confirmation invoice or any other documentation is not
passport and will ask you to attend an interview in order to do this.
We are also bonded with the Federal Maritime Commission
confirmation that the request will be met. Unless and until
in the USA.
In order to enter the USA, every person travelling (including
specifically confirmed, all special requests are subject to
children) must have a visa unless they qualify for the Visa Waiver
availability.
18. Delay and deviation
Program (VWP). Most British holidaymakers will qualify for the
We regret we cannot accept any conditional bookings, i.e. any
We regret we are not in a position to offer you any assistance
VWP but please see the important note below. With effect from
booking which is specified to be conditional on the fulfilment
in the event of delay at your outward or homeward point of
12th January 2009, all visitors to the US (including children) who are
of a particular request. All such bookings will be treated as
departure. We cannot accept liability for any delay which is
eligible for the VWP must apply for authorisation to travel to the US
due to any of the reasons set out in clause 9 of these Booking
in advance in accordance with the Electronic System for Travel
Conditions (which includes the behaviour of any passenger on the
132 www.ncl.co.uk
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