FREQUENTL
How do I organise a cruise for a group?
Are NCL cruises suitable for families?
Please note guests will not be allowed to board
Absolutely perfect! We have fantastic
after check-in has been closed. Late arriving
It’s easy to do, so if you’re bringing the whole
children’s and teen’s activity programmes and
guests may join the ship at an approved port of
Y A
family or any kind of group along find out how
lots of family friendly accommodation from
call in the scheduled cruise itinerary. Travel to
on page 25.
SKED QUES
interconnecting staterooms to Suites and Villas.
that subsequent port of call will be at the
Check out pages 20-21 for all the details. Just
guests’ expense.
a couple of things to note for babies: We can
Will someone help me with
provide cots for babies but to qualify for the
my luggage?
Infant Fare they must be under the age of two
Yes, porters are available at the pier during
on the day of sailing. And, sorry, we do not
TIONS
embarkation and disembarkation hours. The
accept infants under the age of six months
customary tip for porters is U.S.$2.00 per bag
at the time of sailing.
in New York (subject to change) and U.S.$1.00
Please note - according to United States Public
(or the equivalent in local currency) per bag in
Health (U.S.P.H) regulations, no nappies of any
all other ports.
kind are permitted in the swimming pools or
hot tubs, including nappies marketed as How do my bags get on board?
“swimmers”.
We’ll take care of that and your luggage will
What are NCL’s age restrictions?
be delivered direct to your stateroom. Just
Guests under 21 years of age must be
one thing, make sure you put your NCL
accompanied in the same or connecting
luggage labels on your bags at the port.
stateroom by a guest 21 years or older who
How do I pay for my extras?
What if I have medical requirements
agrees to be responsible for the younger guest
Easy! When you check-in you open a shipboard
or am disabled?
throughout the cruise. This includes preventing
account by registering a major credit, debit or
We’ll do our best to make special arrangements
under-age buying or drinking of alcohol,
charge card - VISA
®
, MasterCard
®
or American
whenever we can and you can find out more
preventing under-age gambling and ensuring
Express
®
. If you prefer to pay by cash or
on page 121. Disabled guests must be self-
they don’t break any of the ship’s rules. Just
travellers cheques, you’ll need to lodge a
sufficient and should travel with a companion
one thing to remember – if you’re not the
deposit of U.S.$100 per person per day
who can provide any assistance you need
parent or legal guardian of the child or children
(subject to change) at check-in. Then, you
during the cruise. If you use a wheelchair, you
travelling with you, you must obtain a Parent/
simply sign for your personal expenses as you
must bring your own and it should be small and
Guardian Consent & Release form that
go and they will be charged to your account.
collapsible. If you have a medical or physical
authorises the minor’s travel and further
condition that may require special attention or
authorises medical treatment in case of an
To make things even easier, if you haven’t paid
treatment, you must advise our Reservations
emergency. This must be given to an NCL
the service charge in advance this will also be
Department at the time of booking. For their
representative at the pier and failure to do so
charged to your on-board account.
own comfort and safety, pregnant women
may result in boarding being denied, with no
On the last morning of your cruise you can
must complete all travel by the 24th week
refund of the cruise fare.
settle your account in cash (U.S.$ only), or if
of pregnancy.
you have registered a card, the total amount
Please note: Two people under the age of 21
will be automatically charged to that card.
Can you accommodate a special diet?
may travel together in the same stateroom
We’ll certainly do our best, so if you have any
without someone over the age of 21 in the same I’ve received an on-board credit –
special dietary requirements, please advise
stateroom, providing at least one person over how can I spend it?
our Reservations Department at the time of
21 years occupies a connecting stateroom. The
If you received your on-board credit through
booking, then check with Maitre d’ at dinner on
age limit will be waived for married couples
a promotion or group booking, it will be
your first night aboard. Please note, requests for
under 21 providing proof of marriage is shown
automatically added to your shipboard account
gluten-free, lactose-free and dairy-free diets
to an NCL representative at the pier.
and can be used towards personal on-board
must be received two months before departure. expenses (except the service charge and in
Special diets cannot be guaranteed on flights. the casino). But remember, if you don’t spend
Embarkation Day
the full amount, we are unable to refund
the balance.
When can I get on board?
What about tipping?
We recommend that you arrive at the cruise
That’s easy too. You will have either prepaid
terminal no earlier than one hour before the
the service charge on your holiday invoice
scheduled embarkation time printed on
or it will be charged to your on-board account.
your cruise documents. Because of security
In addition, a suggested gratuity of 15% on drink
regulations, guests may not be allowed
bills and 18% on spa and salon bills will be
to enter the cruise terminal before the
added automatically and charged to your
scheduled embarkation time.
on-board account. You can find out more
To make check-in as quick and easy as possible,
on page 7.
we strongly recommend that you complete
the Online Check-In at least 14 days prior to
departure and no later than 1 day before sailing.
If you do this, you will be able to complete
check-in procedures at the terminal up to one
hour before sailing. If you don’t complete the
Online Check-In Form at least 2 weeks before
sailing, you must complete check-in procedures
at the terminal at least two hours before sailing.
Book today 0845 201 8900 127
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