4 BROKERS’ MONTHLY
And in terms in not mirrored in the USA, I asked for more
of the future for information about the UK demand for these facilities,
ACE in the UK and the extent to which they might impinge on a loss
and Ireland Mr adjuster’s own services, or indeed undermine their
Drinan is optimistic. “Our balance sheet is in great position on such claims.
shape. We are positioned well in terms of not just our “That possibility can occur, so tact and diplomacy
financials and our presence but the talent that we come into play,” he explains. “But in most situations
have, our position in the marketplace, and our it’s the loss adjuster who is appointing us to act as an
reputation. And in terms of service delivery we have outsource for their in-house services. In cases where it
tremendous ability. For example, as of the end of is the insurer who is employing us, we endeavour to
January 2009 ACE in the UK had issued all but five work closely with the appointed adjusters to avoid the
policies of our UK based risks, and our accuracy rate kind of situation that you suggest.”
is running at 98.7%. Now that’s just one area of Insurance is just one of the areas that the firm
outstanding service and we are looking to improve on covers, with the services extending to cover virtually
that right throughout our business. any form of litigation or liability. “Business
“ACE in the UK & Ireland is ready to take interruption fills up a lot of the time, proving
advantage of the opportunity and the reordering of particularly complex in the current financial
leadership in our industry that I believe is taking place situation,” adds Mr Jensen. “It’s about adding value,
as we speak. ACE has a strong franchise, a world class and not necessarily being another mouth to feed in the
balance sheet, a broad product base and great broker claims equation. Our services complement what the
relationships. The quality and breadth of our adjuster is already doing.”
underwriters, claims adjusters and support staff are
second to none. In uncertain times like we are facing, David Shaw busy
more clients and brokers are recognising the on the road
capabilities of ACE and more are attracted to the core f any of us think we are
ACE qualities of Strength, Stability and Service.”
I
busy, consider
consultant David Shaw
Forensic foray who gets to see anything
verything you wanted to know about ‘forensic from 150 to 200 people a
E
accounting’, but were too afraid to ask. That month - professional clients,
was the working title in my mind pending a insurers, and others who use
café meeting with Flemming Jensen, a partner in his ‘network’ to find experts
Matson, Driscoll & Damico UK, accounting and services and carry out
consultants based in Fenchurch Street in the City. research, along with regular
David Shaw
A New Yorker, he moved to California and later meetings with insurers to
worked in Atlanta. He arrived in London in 1995 and discuss new developments, innovation, issues and
has been a forensic and investigative accountant for possible solutions etc.
25 years. He had no qualms No surprise then when Mr Shaw and I
at my first question, “What occasionally pass each other as ships in the night at
on earth is a forensic venues such as The Royal Exchange. It used to be said
accountant?” (and probably still is) that if you stand all day outside
The answer is the The Lamb in Leadenhall Market, just next door to
provision of expert insurance Lloyd’s, you will eventually see everyone you know.
claims evaluation to meet the The same could now be said about the Royal Exchange
demand in large claims - now ‘open to the public’ since the demise of
requiring detailed business Guardian Royal Exchange.
evaluations, fraud analysis, However, our most recent meeting was more
and consulting and expert formally arranged as I wanted to get an update on all
witness reports and this dashing around. David Shaw is a Chartered Loss
Flemming Jensen
testimony. “Adjusters, Adjuster and spent 29 years at Crawford in roles
insurers and lawyers need these kinds of accounting including sales and marketing director, business
services, especially in the more complex claims”, he development and client relationship as well as
says. technical and product roles, and looking after specific
Knowing that the UK model for adjusting services customers such as RSA, Independent, Mitsui, and
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