HURRAH! FOR THE HIGH STREET
June 2009 Volume 59 No.6
t seems as fast as one high street chain
Contents
I
deserts the high street – Endsleigh and Hill
House Hammond spring to mind – another
appears, and the cycle moves on.
2 Late Extra
The news that Hastings Direct is to pilot high
3 Brokertalk street branches confirms what others have
found – the high street does indeed have its
Editor:
10 BIBA Conference 2009
place within multi-channel distribution.
Andrew Newman
Brian Susman reports
FCII, Dip.M
14 Business continuity
Hastings chairman Neil Utley wants to build up a high street
Backup Direct’s Brett Raynes asks who is backing up
presence as part of a plan to become “the best multi-channel
the data?
insurance broker in the UK, where our customers can deal with us
face to face in our branches, on the phone, or over the internet.
16 Managing General Agents
They make the choice how they want to deal with us”.
Evolution Underwriting’s Paul Upton takes a look at
the world of the MGA
* * * * *
18 Claims
Aon’s John Bell wants to know who is looking after
he shortcomings of some of the antiquated flood rating
the claimaint
T
tools - still regretfully in use by a few insurers - have
featured on this page before. Any underwriter denied the
20 Motor claims
ability to assess accurate risk information – and being forced to
Insurers v. lawyers v. legal expense insurance. Roger
excuse this on the grounds that “Our rate is computer generated”
Snook triggers the debate in the first of two articles
- might find it difficult to prove that they are indeed doing any
22 Systems Scene
‘underwriting’ as such. It’s all about risk selection capability.
Saying ‘No’ to a worthwhile risk can be equally as damaging to
24 What’s New?
the bottom line as saying ‘Yes’ to a dud.
34 Comings & Goings
Assessment at individual property level is the key. Charging
Who’s going where?
customers living at the top of the proverbial cliff the same high-
36 On the road
risk flood premiums as those who live at the bottom - just because
What’s in a name? they share the same postcode – may, or may not, be construed as
treating customers unfairly, but it is certainly a missed
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ISSN 1742-2434
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