HAND HOLDING SERVICE
Our Hand-Holding service is a comprehensive series of final checks to ensure that your file
complies with all of our production requirements. We thoroughly recommend you let us do
this, especially on your first order, or if someone else is creating the graphic file for you.
However, our Hand-Holding service isn’t a critique of your design skills. We won’t be checking
your spelling or grammar and we won’t be questioning whether your design will work on
an aesthetic level. (We can if you want – just ask for a price).
we will do this:
• check your document for technical errors – please allow 24 hours for this
if we find errors we will do this: if everything is fine we will do this:
•notify you of incorrect items •go straight to print
•at your instruction, correct errors •provide you with a proof for
for you (we’ll let you know the reference only –
charges), or return your file no changes can be made
•provide you with a proof
(see page 6)
•once errors are corrected, verify
your file will print correctly*
if we find errors we won’t do this: if everything is fine we won’t do this:
•go to print until you •wait for you to sign a proof
sign-off the proof
We’ve divided our product range into three groups, depending on how long it typically takes
to check a file (more complicated files may take more time). Locate the item you have designed
and ask us for the price for complete peace of mind.
BRONZE SILVER GOLD
HAND-HOLDING HAND-HOLDING HAND-HOLDING
Appointment Cards Bookmarks | Greeting Cards Booklets (per 8 pages)
Business Cards | Compliment Slips Invitations | Laser Mailers Case Card Portfolios
Continuation Sheets Laser Price Lists | Leaflets Cut-out Cards | Envelopes
Credit Cards | Letterheads Posters | Promotional Cards Folders | Inserts | Menus
Notepads | Stickers Power Marketing Cards Mini Brochures
Report Covers | Scratch Cards One-piece Mailers
Showcards | Tent Cards Stationery Packs
Wobblers
*there may be some issues we cannot check for that
are beyond our control, such as corrupt TIFFs/fonts 03
Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20