TEC Fire and Security


Streamlining fire and safety systems


Fire protection and security services leave little room for manoeuvre. Safety is paramount and the expertise and knowledge that comes from a reliable fi rm not only ensures compliance boxes are ticked but also gives peace of mind to all concerned. Taking that message out to a wider audience was the driving


factor behind investment by Bedford fi rm TEC Fire and Security into fi nding new premises, expanding the team and installing systems that streamlined processes and knocked down any barriers to growth. Founded in 2011 by Simon Philp - the company specialised in


security systems. Fellow director Les Millard joined four years later to help build a business delivering bespoke systems that meet the specifi c requirements of clients in the education and commercial sectors, including access control, CCTV and intruder alarms. T e customer base stretches across Bedfordshire, Northamptonshire, Milton Keynes and Cambridgeshire. In 2018, fi re safety expert Richard Mitchell joined TEC to develop


that side of the business, and the fi rm now off ers fi re risk assessments and prevention services such as fi re detection, fi re doors, extinguishers and fi re training. Having established a reputation for reliable information that helped


clients make informed decisions about what was needed to keep personnel and premises safe, the directors were keen to see TEC grow into new markets and the next stage of development began. Simon Philp said: “We were working very much on a paper-based


system and spreadsheets and knew that if we were to push ahead and try to attract new business we had to be ready for the increased workload and so we have brought in a new CRM system. “So now, the engineers can upload jobs on their


phones, sign them off when they’re complete, which feeds into the invoicing system, and it also give proof of our response times, which is something we need to evidence as part of our accreditation and audit by industry bodies NSI and BAFE.” To complement the new system, TEC introduced


a new telephony system when the fi rm moved to new premises in Marston Moretaine at the end of last year – replacing a land line system with 8x8, which allows multiple users and more effi cient redirection of calls to those providing a response out of offi ce hours. Simon added: “It was clear that if we wanted to


grow we needed systems that would enable us to cope with expansion. We didn’t want to advertise our services if the chances were that someone might not be able to get through on the single landline. “Now, with an office system that is more


streamlined and gradually moving us towards a completely paperless process, we are ready to move forward. A lot of our customers are in the education sector, so it’s the commercial clients we want to reach. T e move to Marston Moretaine puts us in a great central position to make further inroads into the market in Milton Keynes as well as the surrounding counties, so it’s a very exciting time for us.”


Find out more about TEC Fire and Security on 01234 345117 or visit www.tecfi reandsecurity.co.uk


ALL THINGS BUSINESS


17


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44