ACS


Helping clients negotiate every hurdle


T ere are times when an honest appraisal of a situation, even if it’s not necessarily what the client wants to hear, is the only way to ensure trust and positive outcomes on both sides. Such was the case when ACS dealt with a large


Government Executive Agency to supply 1,200 devices through the Crown Commercial Services framework on a Device-as-a-Service (DaaS) model. T e devices were to be rolled out to employees


across multiple departments, and fully supported with Microsoft’s productivity suite for remote collaboration whether in the offi ce, or with hybrid and home workers during and after the pandemic restrictions. Led by Paul Freeborough, Public Sector Account


Manager, the ACS team was tasked with providing Microsoft Surface Pro 7 devices supported with additional lifecycle services. Such services included a secure factory build process, warranty support,


20 ALL THINGS BUSINESS


data cleansing and rebuild for warranty devices, accidental damage cover and end of life data erasure services all wrapped into a single cost-per-month payment plan. ACS have been a Microsoft Gold-Certifi ed Partner for many years


and were recently awarded Surface Gold Partner status. A Microsoft Gold-Certifi ed partner is a company that has agreed to collaborate and establish a close working relationship with Microsoft. Having that title means the company who applied itself has earned the highest standards of Microsoft's widely recognised partnership programme. Providing the customer with peace of mind that stock levels were suffi cient was one of the hurdles faced by ACS. Availability was a key


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