WHAT ARE THE ESSENTIAL ELEMENTS OF A PROACTIVE AND PROFESSIONAL BUSINESS RISK ASSESSMENT? Richard says the key components managers should be putting in place are:


• Preparing travellers through training and education


• Establishing protocols for response and crisis management


• Carrying out travel risk assessments, briefings, communication plans, and emergency response procedures.


training sessions focused on travel safety can be obligatory and create a captive audience and you can send more information to anyone who has expresses concerns or needs more help. “The trend in companies


around risk assessments is to make it much more traveller specific rather than destination specific,” he says. “However, that does get difficult around health in particular. Understanding an employee’s health issues in different jurisdictions in important, but employees may not have flagged these issues to their employer for obvious reasons. It is about finding a way to inform employees and take steps to mitigate the risks without asking them to disclose their whole medical history. “Third-party services can explain


the risk without the employee having to give detailed health information to the employer. The alternative is for the employer to provide the traveller with all the information and then ask them to consider their relevance to them and then raise their hand if they need more help or clarification. What you shouldn’t be doing is sending out loads of company information in the hope that people will read it. No one does, of course, because it is often hugely tedious.”


Maintaining a focus on security and safety involves implementing measures to mitigate risks and address potential threats. This can include security training, providing appropriate insurance coverage, and establishing relationships with response organisations or crisis management teams. Regular rehearsals and drills


can help familiarise employees with emergency procedures and ensure effective coordination with response organisations. For managers, it is important to understand how insurance policies,


response


services, and internal teams interact so that in the case of an incident, proper procedures and support for the employee and their family can be put in place. If a member of staff is arrested,


he says the first thing you need to do is recognise that someone’s gone missing. “Your check point can’t be their


departure date,” he says. “You need an itinerary to know where people are. If they are a lone traveller you need to set up a check-in process which indicates where they are at any given point, and that they are safe and well. The worst instances are when someone goes missing for a number of days and no one has noticed. That obviously puts you on the backfoot and for the traveller it is pretty horrendous to be in a cell and not even know if your company knows you have gone missing.” One option is to have an app on


your phone that enables you to turn on the location of your employee and monitor it on a travel risk basis.


49


“You may wish to track someone


permanently – assuming they are comfortable with that and you have explained that the pros and cons of it. The reality is that if you are subjected to malicious detention, you will probably have been arrested by the state and so there is only so much a company can do. It is ultimately going to probably be a consular issue.” He says it is important to


note that specific obligations and approaches to duty of care can vary between companies and industries. Employers should tailor their policies and practices to meet the unique needs of their employees and the locations in which they operate.


“The worst instances are when someone goes missing for a number of days and no one has noticed. For the traveller it is pretty horrendous to be in a cell and not even know if your company knows you have gone missing.”


THINK GLOBAL PEOPLE HOT TOPIC : BUSINE SS TRAVEL RISK


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